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Johanne Torres[February 24, 2005]

IT EXPO Miami 2005: Rooney´┐Żs Coffee Break


Challenged by the massive EXPO traffic at the Riverfront Hall of the Hyatt Regency Hotel in Miami, I finally managed to get ahold of John Rooney—president of King of Prussia, PA-based Viola Networks. We had set up a coffee break meeting to discuss the company’s NetAlly RealTime version 4.3 launch at IT EXPO.

Rooney was excited to tell me all about what he says is the VoIP industry’s only full lifecycle management platform that features expanded IP-PBX support, call quality trend analysis reporting and at-a-glance diagnosis.

"We decided to make this announcement at the Internet Telephony Conference and EXPO because I believe is the only event that offers smaller companies the kind of exposure they need to reach international attendee traffic. Is the perfect event to launch any important product or service in the VoIP industry," said Rooney.

NetAlly RealTime version 4.3 is Viola’s application capable of the full lifecycle management of Voice over IP (VoIP) implementation and support. Based on real-world deployment intelligence, Viola Networks continues to answer VoIP network administrator desires with the features of the new version.

Additional capabilities include:

Integration of IP-PBX vendors

In addition to the current support for Cisco Call Manager and Innovaphone products, Mitel has been added to the list of supported IP-PBX vendors. Utilizing this integration, Viola’s NetAlly RealTime product is able to pull statistics on the actual quality of IP calls placed. NetAlly RealTime provides a full, end-to-end call quality picture by delivering statistics on time of call, duration of call, source and destination IP addresses, average delay, average jitter, loss percent, number of packets sent, number of packets received, number of packets lost, and Mean Opinion Score (MOS) of the call.

Trending and Reporting of Actual Users Call Quality

Starting in version 4.3 of Viola’s Netally RealTime product, statistics will be imported and aggregated to allow trending and reporting of actual call quality statistics by PBX, subnet and users by hour, day, week and month. These new reports will allow managers to track actual call quality over time and view trends to allow for future capacity planning.

Enhanced Call Quality Diagnosis

New dashboard views allow administrators to view at a glance the status of actual call quality by subnet or IP-PBX. Alerts can be generated to send emails or Simple Network Management Protocol (SNMP) traps if the call quality of a subnet or IP-PBX falls below threshold values. Administrators can drill down from the dashboard into the details of poor performing calls to quickly diagnose the cause of voice quality problems.

NetAlly RealTime includes monitoring technologies, troubleshooting tools, and network assessment capabilities to support the full lifecycle management of real-time applications in one complete tool. Service providers that are delivering managed services such as IP Centrex can use this comprehensive platform to more easily deliver and guarantee voice quality of service. System integrators that are managing an enterprise’s outsourced data network can now easily monitor, assess and troubleshoot voice traffic across that network to guarantee quality of service. Enterprise customers that manage their own networks can use NetAlly RealTime to assure network quality – both prior to application deployment and also on an ongoing basis, which is particularly critical as networks change, such as when new equipment and/or applications are installed.

Rooney concluded by revealing that a handful of North America-based companies have deployed solutions that integrate the new version of the NetAlly RealTime.

Viola Networks


Johanne Torres is contributing editor for and Internet Telephony magazine. Previously, she was assistant editor for EContent magazine in Connecticut. She can be reached by e-mail at

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