Business communications software provider Interactive Intelligence Inc. and its wholly-owned subsidiary, Vonexus Inc., announced today that they achieved certification last month to the ISO 9001:2000 quality management standard. The certificate of registration gives organizations a green light in terms of consistently delivered products and services that meet customers' quality and regulatory requirements, while enhancing customer satisfaction and sustaining performance improvements in pursuit of these objectives.
The company's management system at its headquarters in Indianapolis was certified for delivering design and development of interaction management software, as well as support, implementation and educational services for business communications, contact center automation, enterprise IP telephony and IP PBX, and VoIP.
"This ISO 9001:2000 certification demonstrates our commitment to quality," said Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence. "Our customers have the peace of mind that we are applying the highest standards in order to deliver products and services that best meet their needs. This certification signifies a critical step in the maturation of our company, and marks a milestone toward our goal of offering not only the widest range of functionality, but also the highest reliability in the communications industry."
Interactive Intelligence achieved the ISO 9001:2000 certification by completing a registration audit conducted by QMI, a North American management system registrar operating in more than 60 countries and accredited by ANAB (formerly the Registrar Accreditation Board of the USA), the Standards Council of Canada (SCC), Entidad a Mexicana de Acreditacion a.c. (EMA), and others. QMI is also a member of the IQNet partnership, a network of worldwide certification bodies.
According to QMI, benefits of the ISO 9001:2000 certification include quicker time to market, greater market share, increased operational efficiencies, more consistent product quality, competitive differentiation, improved customer satisfaction, and more. According to QMI, the ISO 9001:2000 standard is an international reference for quality management requirements and continuous improvement in business-to-business dealings. It is a generic standard that can be applied across all industries, regardless of the product or service delivered. The standard refers to an organization's structure for managing its processes or activities that transform inputs of resources into a product or service to meet customized objectives, such as satisfying customer quality requirements.
The International Organization for Standardization (ISO) was established in 1947 with the mission of contributing to economic and social progress. ISO's international standards and deliverables were designed to support the following: facilitation of global trade; improvements to quality, safety and security; environmental and consumer protection, including the rational use of natural resources; and global dissemination of technologies and good practices.
The ISO is currently an association of approximately 149 national standards bodies, which each represent their own country. ISO employs a system of technical committees, sub-committees and working groups to develop international standards.
Interactive Intelligence had to go through an eight-month registration process that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, which all work to identify corrective actions that eliminate non-conformance to the quality management standard in order to qualify for certification. The process was completed with a comprehensive eight-day registration audit by QMI. Following correction and closure of non-conformance actions, Interactive Intelligence received its ISO 9001:2000 certificate of registration on December 14 of 2004.
To ensure Interactive Intelligence maintains compliance to the quality management standard, the management system registrar will perform audits twice a year and will require re-registration once every three years.
"It is truly an honor to be partnered with Interactive Intelligence, an organization that is so obviously dedicated to customer satisfaction and continuous improvement," said Jared Gravatt, account executive for QMI. "By achieving ISO certification, Interactive Intelligence has shown that it can deliver on its unique quality policy statement: 'We succeed when our deliberate innovation adds value for our customers.'"
Interactive Intelligence, Inc.
|Johanne Torres is contributing editor for TMCnet.com and Internet Telephony magazine. Previously, she was
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