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Term:
Quality of Service   QoS

Definition:

This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your provider, you refer to the SLA for correction, remedy or arbitration. Neither QoS or SLA is a single element or single approach. This approach was developed after many months of research but does not include all the issues required. This is more of a framework to begin a dialog.



Reference to:
Pharmaceutical Manufacturer Fills Prescription for DEACOM ERP Software
11/21/2009

Statoil Taps CapRock to Equip New Drillship
11/21/2009

ADtran and Innovation Technologies Team for Hospitality Voice Communications
11/21/2009

Reportlinker Adds Worldwide MSBG Market Update
11/20/2009

DOD, Air Force rated positive in Gallup study
11/20/2009




Source:

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