Definition:
This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your provider, you refer to the SLA for correction, remedy or arbitration. Neither QoS or SLA is a single element or single approach. This approach was developed after many months of research but does not include all the issues required. This is more of a framework to begin a dialog.