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By Rob Duncan
Chief Operating Officer, Alpine Access
Alpine Access

Rob Duncan is chief operating officer at Alpine Access. With more than 15 years experience in the customer service industry, he is responsible for the success of Alpine Access' core competencies, which include recruiting, training, workforce management, operations and information technology. He can be reached at 303-279-0585.

Latest Articles

The Ins and Outs of Creating and Empowering a Virtual Workforce - 06/22/2011
Top Five Industry Developments in 2010/2011 Prove Virtual Contact Centers are Becoming the 'New Normal' - 01/17/2011
Bringing Jobs Back to the US - 10/12/2010
A Nation of Many Languages- The case for multilingual customer care - 09/13/2010
Turning a Profit with Customer Care - 08/09/2010
Employee versus Contractor - Part II: How Employment Status Impacts Agents - 07/06/2010
Employee versus Contractor - The Debate Escalates - 06/09/2010
A Means to an End: The Role of Technology in the Growth of Virtual Call Centers - 05/03/2010
Look Who's Working from Home - 04/20/2010
Snowstorms Strand People, Not Customer Calls - 03/17/2010
The Need for Speed: Scalability of Virtual Contact Centers Delivers Fast Launches, Quality Service - 02/18/2010
Home Shore vs. Off Shore - Who Will Clinch the Title for Best Outsourcing Solution? - 01/14/2010
Economic Uncertainty Heightens Need for Home-Based Model: Turning to Virtual Call Centers for Help - 12/14/2009
States Look to At-Home Call Centers for Job Creation - 11/19/2009
State of the Virtual Call Center Industry - 10/19/2009
State of the Virtual Call Center Industry: Has the model reached mainstream adoption? - 10/13/2009
Adding Service to Service Plans: Home-based Contact Centers Help Communications Companies Connect with Customers - 09/15/2009
It's All in the Numbers - 08/20/2009
Understanding the Widespread Adoption of Home-Based Customer Care - 08/17/2009
Protect Your Business Against a Pandemic with the At-Home Service Model - 07/08/2009
Outsource or Do-It-Yourself? - 06/15/2009
A Growth Spurt :Demand Increasing for Home-Based Contact Center Model - 05/05/2009
It's Not Just Peanuts: How Rapid Customer Response Can Protect Your Brand - 04/07/2009
From Per-Minute to Per-Customer - 03/09/2009

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