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Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

Is WebRTC the Death of the Dedicated UC Client? - 04/24/2015
Three Steps to Creating a Winning Culture - 04/24/2015
Vonage Helps Businesses Get VoIP - 04/24/2015
Five Steps to Better Telemarketing - 04/24/2015
Sales Does Not Need to Be This Complex - 04/24/2015
Don't Underestimate the Role of the Team Leader - 04/24/2015
A Look at the Future of Cloud Services and Telecoms Roles - 04/21/2015
Going Paperless is Easier Than You Think - 04/20/2015
Making the Connection: Auto Dialers for Political Campaigns - 04/20/2015
IoT is Just an Extension of Zebra Tech's Core Asset Intelligence Biz - 04/17/2015
Mobile Devices are Building Demand for Self-Service Customer Service - 04/17/2015
The New Role for Video Conferencing in the Office - 04/17/2015
Does Your Call Center Support Mobile Chat? - 04/17/2015
Business VoIP Delivers a Needed Upgrade to the Office - 04/17/2015
Google Meetings? Maybe. - 04/17/2015
Balancing Scripting with the Human Touch - 04/15/2015
Tech Helps Generate New Sales Leads a Smarter Way - 04/14/2015
Three Paths to National Broadband - 04/13/2015
Illinois County Discovers the Benefits of FoIP - 04/13/2015
Teachable Moment: Telemarketing Suit Against Carnival Cruise Lines - 04/10/2015
Opportunities Abound for Operators Thanks to New IoT Service Offerings - 04/09/2015
Web-Scale Networking Paves the Way for SDN and NFV - 04/09/2015
Three VoIP Service Ideas for the Budding Entrepreneur - 04/09/2015
Blimpie Shows the Dangers of Over-Aggressive Faxing - 04/09/2015
Three Ways to Drive Agent Engagement - 04/09/2015
FTC: Use Auto Dialers, but Don't Abuse Them - 04/09/2015
Copper Theft Highlights Need for Better Backup Power - 04/09/2015
The Expanding Role of Data Center Interconnect - 04/07/2015
The Move to All Digital Networks Could be an Issue for Fax - 04/02/2015
Recent Lawsuit Serves as a Warning to Treat Customers Right - 04/02/2015
E-Book Helps with the Jump from SONET/SDH to Optical Transport Networks - 04/02/2015
Does Your Internal Employee Communications System Scale? - 04/02/2015
Five Ways to Motivate Your Sales Team - 04/02/2015
Not All Sales are Alike - and the Difference is Key - 04/02/2015
Cuba, the Next Telecom Market for US Firms? - 04/02/2015
What the Federal Government Can Teach Business about Managing Data - 04/02/2015
Video Chat is as Simple as 1-2-3 with WebRTC - 04/02/2015
New J.D. Power Solutions Tackles Voice of the Customer Issues - 04/02/2015
Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care - 03/27/2015
Four Complaints from Sales and What They Really Mean - 03/26/2015
Study Finds Website Optimization and Customer Security on the Mind of Marketers - 03/26/2015
When to Consider Using an Auto-Dialer - 03/26/2015
Microsoft Licensing Almost Got Better-But Not Quite - 03/26/2015
When to Think Fax-Over-IP - 03/26/2015
Four Reasons to Use the Cloud in the Contact Center - 03/26/2015
Contact Centers Need Better Email Habits - 03/26/2015
Contact Centers Are Not Yet Ready for Millennials and Real-Time Data - 03/26/2015
How Dynamic Scheduling Improves Agent Satisfaction - 03/26/2015
Analytics Help Businesses Make Sense of Customer Sentiment - 03/26/2015
Trends in Enterprise Mobile Use - 03/23/2015
Beware the Trap of Data-Driven Decision-Making - 03/20/2015
The Fax that Shook the Sports World - 03/19/2015
RCS Ubiquity Will Win the War Against OTT - 03/19/2015
Get Ready for True Convergence - 03/19/2015
VoIP Helps No Call Go Unanswered - 03/19/2015
New Lead Generation: Critical to Sales Success - 03/19/2015
Why SaaS Matters - 03/18/2015
UNICOM Asks: Are You Considering Haswell EP? - 03/18/2015
New Service Pack Boosts Functionality of Infortel Select - 03/18/2015
Five Things to Look for in Video Conferencing Solutions - 03/18/2015
The Direction of Enterprise Video Conferencing: Mobile Ready - 03/17/2015
The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators - 03/16/2015
New Business Problem: Managing Contingent Workers - 03/16/2015
The Big Hang-up: Dealing Properly with Problem Calls - 03/16/2015
Call Accounting Can Help Boost Customer Service Within Government - 03/12/2015
Four Reasons Why Your Office Phone Should be in the Cloud - 03/12/2015
Hear That? The Most Important Part of Video Conferencing is the Audio - 03/12/2015
An RCS-Based IoT Solution? Yes! - 03/12/2015
Four Ways Predictive Dialers Deliver the Goods - 03/10/2015
How to Deal Appropriately with Problem Calls - 03/10/2015
OrderSnapp Lets Businesses Take Smartphone Orders by Fax - 03/09/2015
Why Engaged Care Matters in Healthcare - 03/06/2015
Hosted PBX Offers Cost Savings and Quality Product - 03/05/2015
New App Enables VoIP Management by Phone - 03/05/2015
Predictive Dialing Tech is for Small Businesses, Too - 03/05/2015
Five Reasons Fax-Over-IP Makes Sense - 03/05/2015
The Customer Journey Starts with the Call Center - 03/05/2015
Say Hello to the Chief Data Officer - 03/05/2015
OTT is All About Calling? - 03/05/2015
Is the FCC's Net Neutrality Ruling Good or Bad for Telecoms? - 03/05/2015
Why VoIP is Becoming the Best Way to Call - 03/05/2015
Solidfire Gives a Lifetime Guarantee for Storage - 03/05/2015
MWC: Making Unified Communications More Universal - 03/02/2015
Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes - 03/02/2015
Salesforce.com Strengthens Mobile Offerings with Wave and Heroku Upgrades - 02/27/2015
Three Technologies that Small Businesses Must Use in 2015 - 02/27/2015
Making VoIP More Secure - 02/27/2015
The Value of Text Message Signatures - 02/27/2015
Six Ways that Fax-Over-IP Saves Businesses Money - 02/27/2015
Five Ways to Maximize Your Outbound Calling - 02/27/2015
Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone - 02/27/2015
Warning: Virtualization Can Be Bad for Software Licensing Health - 02/23/2015
Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications - 02/23/2015
Inside Sales Lead Management Opportunities Growing for SMBs - 02/20/2015
Software Licensing Enters New Era - 02/19/2015
AT&T Joins UCaaS Trend with New Unified Communications Solution - 02/19/2015
Unified Communications Drivers: Hybrid Cloud Adoption - 02/19/2015
Business VoIP a Key SMB Technology for 2015 - 02/19/2015
Join the 21st Century: Five Ways to Go Paperless - 02/17/2015
What Businesses Want vs. How They Show It - 02/13/2015
How VoIP Providers Can Help the Contact Center with Security - 02/13/2015
How to Give the Human Touch in the Contact Center - 02/13/2015
WebRTC is Changing Higher Education - 02/12/2015
Four Ways to Deliver More Proactive Customer Service - 02/11/2015
Ignore Customer Experience at Your Risk - 02/11/2015
Don't Let Audits Ruin a Good Thing - 02/11/2015
A Younger Field Service Workforce Helps Firms Stay Competitive - 02/11/2015
LTE Roaming Presents New Opportunities and Challenges for Mobile Operators - 02/10/2015
New Security Threat: The Old Fax Machine - 02/09/2015
Research: Businesses are Out of Touch with Worker Concerns - 02/06/2015
What a Local Power Brownout Can Teach All of Us - 02/06/2015
Virtual Agents Are a Trend Set to Increase - 02/05/2015
Why Do On-Premise Predictive Dialers Still Have the Edge? - 02/05/2015
Four Ways That Fax is Used in 2015 - 02/05/2015
REVE Makes Instant Messaging Even Easier for VoIP Callers Who Use Mobile - 02/05/2015
The Cloud Makes Call Center Deployment Easy - 02/05/2015
Opportunity Abounds for European Cable MSOs - 02/02/2015
Five Small Call Center Adjustments That Make a Huge Difference - 01/30/2015
Corporate Communications Barking Up the Wrong Tree - 01/30/2015
Five Ways Employee Learning is Changing - 01/30/2015
Nothing Can Stop Customer Service Agents Who Actually Like Their Job - 01/30/2015
Three Ways to Improve Employee Productivity - 01/30/2015
Three Ways to Keep the Call Center at Peak Performance - 01/30/2015
Time-Trapped? Why Israel Still Faxes So Heavily - 01/27/2015
Legal Questions Surround the TCPA in 2015 - 01/26/2015
Enterprise Apps Must Follow Their Consumer Counterparts Closely - 01/22/2015
How Can Businesses Use Speech-to-Text Messaging? - 01/21/2015
The Evolving Uses of Text Messaging - 01/21/2015
Accessible Software Licensing Benefits Everyone - 01/21/2015
Why Japan Still Loves the Fax - 01/21/2015
South Africa Poised for VoIP Growth - 01/21/2015
VoIP is an Easy Way to Help the Environment - 01/21/2015
Data Center Interconnect Evolves for an Expanded Role in the Enterprise - 01/20/2015
Predictive Dialers Offer New Help for the Publishing Industry - 01/19/2015
Business Trends Favor WFO, According to New Report - 01/16/2015
How to Handle that Angry Customer on Social Media - 01/16/2015
VoIP is a Game-Changer for Mobile Workers - 01/16/2015
IVR is Not Just for Fortune 500 Companies - 01/16/2015
Five Factors for Better Call Center Planning - 01/16/2015
Companies Must Defend Customer Culture, or Pay the Price - 01/16/2015
Good Customer Service Starts with Effective Big Data Use - 01/16/2015
New Zealand Makes a Big Push for Nationwide Ultra-Broadband - 01/14/2015
Route Reflection a Good Example of How NFV Can Help the IP Edge - 01/14/2015
Welcome to the 21st Century: Making Fax Mobile - 01/12/2015
Class Recordings Can Help E-Learning Providers Differentiate - 01/09/2015
Transformation will Abound in 2015 - 01/08/2015
Mobile UC Set to Grow, But UX Needs to be Minded - 01/08/2015
The Cloud Can Make Changing Offices Easier - 01/08/2015
How to Make Sense of the Many Cloud-Based Contact Center Offerings - 01/08/2015
Don't Forget that Chat Must be Recorded, Too - 01/08/2015
The Value of Corporate Social - 01/06/2015
Making the Move to Paperless Starts with Little Steps - 01/05/2015
Operators Must Evolve Their IP Mobile Core-and Soon - 01/05/2015
About Time: Predictive Dialers are Moving to the Cloud - 01/05/2015
Is it Better to Start a Biz or License the Idea? - 12/31/2014
Learning Marketplace Company Shows How to Nurture Employee Collaboration - 12/31/2014
Mobile Services Revenue Slows, but Mobile Broadband on a Tear According to Analysts - 12/31/2014
Visual Development Platform Speeds Up App Development - 12/30/2014
Are Firms Finally Moving Email to the Cloud? - 12/30/2014
The Value of Corporate Social - 12/30/2014
Taking the Pain out of International Mobile Calling - 12/30/2014
Making the Jump to Selling the Cloud - 12/30/2014
Harnessing Big Data Means Real-Time Analytics on More than Just SQL - 12/30/2014
Why Choose a Hosted Predictive Dialer? Reasons Abound - 12/30/2014
Where Autodialers Stand in the Courts at the Start of 2015 - 12/29/2014
Keeping Information in the Workflow - 12/29/2014
Smart Cities Mean Smart Networks - 12/29/2014
One Size Does Not Fit All for Public Safety Moving to Ultra-Broadband - 12/29/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Strategy Analytics - 12/29/2014
Give Yourself a Break for the New Year with Three Business Processes - 12/24/2014
NFC-based Mobile Payments Set to Reach $130 Billion by 2020, Predicts Analysts - 12/24/2014
Contact Centers Adjusting to More Complex Customer Questions - 12/24/2014
The Early Drawbacks of VoIP No Longer Make Sense - 12/24/2014
Is Your Phone System Ready for the Holidays? - 12/24/2014
Why a Happy Customer Equals a Cost-Effective Call Center - 12/22/2014
Traffic Analysis Takes the Guesswork Out of Telecom Spend - 12/22/2014
The Value for Operators of Network-Based Malware Detection Systems - 12/22/2014
Professional Services Can Greatly Simplify SDH Maintenance - 12/22/2014
When Fax-over-IP Came to the Rescue - 12/22/2014
Why Let Others Handle Customer Support When You Can Do it Better? - 12/19/2014
How to Ensure Good HR Data Quality - 12/17/2014
Hire Employees During the Holidays? Absolutely! - 12/17/2014
Up Your Game: Bring Web Analytics to Contact Center Calling - 12/17/2014
Finding: Healthcare Contact Center Agents Need Extra Training - 12/16/2014
Questions To Ask When Selecting a VoIP Provider - 12/16/2014
Trends Show Rise of Cloud-based Call Recording, Quality Assurance Apps - 12/16/2014
Options for MSOs Migrating to IMS - 12/15/2014
Smart Government Starts with a Shared Wide Area Network for All Agencies - 12/15/2014
The Key to a Paperless Office is One Step at a Time - 12/15/2014
New Jersey Congresswoman Crushed the Vote with Savvy Tech Use - 12/15/2014
Workforce Management Software Can Benefit from the Cloud - 12/12/2014
BPA Quality Contributes to Growth in Call Monitoring Market - 12/11/2014
Focus on Data, Not Systems, for More Effective Data Management - 12/11/2014
Make This Year's Office Party One to Remember with the Right Tech - 12/11/2014
Google Brings the Fight to Enterprise Video Conferencing - 12/11/2014
UK Mortgage Broker Shows Why Updating Technology is a Must - 12/09/2014
Simplifying Multi-Layer Network Optimization is No Easy Matter - 12/08/2014
Why Enterprise IT Organizations Must Become Mobile VoIP Providers - 12/08/2014
Cloud-Based Predictive Dialers: Sensible for Today's Business - 12/08/2014
Reports: Real Time Communications and Mobile Contributing to Rise of Online Holiday Shopping - 12/06/2014

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