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Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

Roofer Feels the Pain with $22 Million Junk Fax Judgment - 07/02/2015
Study Finds Huge Gain from Using Lead Management Software - 07/02/2015
Fears of Collusion Are Overblown in the Telecom Industry - 07/01/2015
Google Updates its Chromebox Video Conferencing Solution - 07/01/2015
How to Get a Business Line Without Needing a Second Phone System - 07/01/2015
Bell Labs - Arthur D. Little Study Shows Economic Benefits of NFV and SDN for Network Operators - 07/01/2015
FCC Told: You're Killing Polling as We Know It - 07/01/2015
HTML5 Game Development in an Hour? Yes - 06/30/2015
Advanced Frameworks Making HTML5 App Development a Breeze - 06/26/2015
The True Value of Workforce Management Systems - 06/25/2015
Make a Move: Four Keys to Good Systems Migration - 06/25/2015
Will There Be Ads in Our Real Time Communications Future? - 06/24/2015
Reality Check: Is Your Data Working for You? - 06/24/2015
Emerging Markets are the New Frontier and Opportunity for Mobile Broadband - 06/23/2015
Making Sense of SIP Trunk Analysis - 06/23/2015
Dallas Innovates with its New Public Safety Network - 06/22/2015
Is an End to Network Forecasting in Sight? - 06/22/2015
App Makes it Easy To Report Telemarketing Violations - 06/22/2015
J&J in Class Action Lawsuit after Claims of Illegal Faxing - 06/22/2015
FCC Passes New Ruling on Automated Dialing - 06/19/2015
When is a Business Fax Illegal? - 06/18/2015
Data Center Cooling Industry Set for Robust Growth Through 2019 - 06/18/2015
Millennial Generation Raises the Stakes for Customer Engagement - 06/18/2015
Five Keys for Quality Management in the Contact Center - 06/18/2015
Is an End to Network Forecasting in Sight? - 06/18/2015
Is an End to Network Forecasting in Sight? - 06/18/2015
Even with Good Agents, Customer Service Takes the Whole Team - 06/18/2015
Microsoft Takes on Complex Software Licensing - 06/18/2015
ONT Easy Start Takes the Pain out of FTTH Installation - 06/15/2015
How the Cloud Changes Software Licensing - 06/15/2015
Four Ways to Handle Licensing in a Virtualized Environment - 06/11/2015
Government and Industry Have Many Ways to Reduce Building Energy Use - 06/11/2015
Face Time Still Plays an Important Role for Banks and Other Firms - 06/11/2015
Google Offers Up Some Opportunities for Service Providers - 06/11/2015
NASA Tests Drone Tracking System with Verizon Cell Network - 06/11/2015
Wireless Unified Networks Blend Wi-Fi and Cellular for Better Connectivity and User Experience - 06/09/2015
Proposed FCC Rules Threaten Polling Data, Insiders Fear - 06/08/2015
New Service Lets Users Pay for Faxing with Bitcoin - 06/08/2015
Skype Is No Videoconferencing Replacement - 06/05/2015
Big Data Advances the Automotive Industry - 06/05/2015
Report: India Now the Third-Largest Internet Market - 06/05/2015
Upcoming Talk Will Outline How to Select the Right UC Service Provider - 06/04/2015
Infortel Select and Cisco's Contact Center Solution: A Winning Combination - 06/04/2015
Selling Telecom? Don't Forget Your Marketing Department - 06/02/2015
The Value of Mobility - 06/01/2015
Evolving the Network to a Collaborative Model Starts with NFV: Part Two of Two-Part Series - 06/01/2015
FCC: New Proposal Will Clarify Auto-Dialing Rules - 06/01/2015
Blackberry: We'll Find a Way to Bring VoIP to UAE Citizens - 05/29/2015
Illinois Court Case Further Clarifies Auto Dialer Rules - 05/28/2015
Avoid These Five Customer Service Mistakes - 05/28/2015
Eliminate Fax Jitter and Packet Loss with HTTPS - 05/26/2015
Evolving the Network to a Collaborative Model Starts with NFV: Part One of Two-Part Series - 05/26/2015
Europe Picking Up the Pace with Real Time Communications - 05/26/2015
Study Shows Workers Want the Cloud - 05/26/2015
21st Century 'Cures Act' Not a Cure for All Healthcare Legislation Woes - 05/22/2015
Federal Smart Building Bill Raises Questions About Security - 05/22/2015
Big Data Doesn't Need to be a Big Problem with Proper Planning - 05/22/2015
Why WhatsApp is Not a VoIP Replacement in Most Cases - 05/22/2015
Don't Abandon Useful Technologies Just Because They're Old - 05/20/2015
Auto Dialers Good for Pushing Announcements, Too - 05/20/2015
Network-Wide NFV Use Gives the Advantage to Cable MSOs: Second of Two-part Series - 05/19/2015
IPv6 Migration Finds a Better Path with 464XLAT - 05/19/2015
Five Features That Make VoIP a Winner - 05/18/2015
SDN Might Keep Cloud Humming in Cyber Attacks - 05/15/2015
Storm Highlights Need for Proper Power Protection - 05/14/2015
Smart Building Tech Can Bring Big Energy Savings for Government and Industry - 05/14/2015
Winning at Customer Service Takes More Than Just Technology - 05/14/2015
Are You Sure Your Business Software is Legit? - 05/14/2015
The Reasons to Use IP/MPLS for Transport Communications Keeps Growing - 05/11/2015
Network-Wide NFV Use Gives the Advantage to Cable MSOs: First of Two-part Series - 05/11/2015
Why FoIP Saves Businesses Money - 05/11/2015
Get Lync Voice and Video for Less Using WebRTC - 05/11/2015
Effective Dialing Can Make a Huge Difference in Call Success - 05/11/2015
Private Equity Shows the Value of the SaaS Model - 05/08/2015
Omni-Channel Support Only Works When You Know Your Customer - 05/07/2015
Better Licensing Optimization Comes from These Four Keys - 05/07/2015
The Customer Journey Requires Better Integration Between Support and Marketing - 05/07/2015
New App Could Spell Trouble for Telemarketers - 05/07/2015
Gmail Now Can Send Faxes, with Limitations - 05/07/2015
Three Steps for TDM migration to IP/MPLS - 05/04/2015
TCPA Compliance Violation App Makes it Easy to Report Poor Telemarketing Practices - 05/04/2015
SaaS: Raising the Bar on Customer Service - 05/01/2015
Auto IoT Offers Much Room for Monetization - 05/01/2015
OTT Embattles Indian Telecoms, Too - 05/01/2015
Mind Your VoIP Security - 05/01/2015
Customer Experience More Important Than Productivity in 2015? - 05/01/2015
KPIs are Not Enough - 05/01/2015
Your Fax Does More Than You Think - 04/29/2015
Four Reasons Your Business Should Use an Auto Dialer - 04/27/2015
Is WebRTC the Death of the Dedicated UC Client? - 04/24/2015
Three Steps to Creating a Winning Culture - 04/24/2015
Vonage Helps Businesses Get VoIP - 04/24/2015
Five Steps to Better Telemarketing - 04/24/2015
Sales Does Not Need to Be This Complex - 04/24/2015
Don't Underestimate the Role of the Team Leader - 04/24/2015
A Look at the Future of Cloud Services and Telecoms Roles - 04/21/2015
Going Paperless is Easier Than You Think - 04/20/2015
Making the Connection: Auto Dialers for Political Campaigns - 04/20/2015
IoT is Just an Extension of Zebra Tech's Core Asset Intelligence Biz - 04/17/2015
Mobile Devices are Building Demand for Self-Service Customer Service - 04/17/2015
The New Role for Video Conferencing in the Office - 04/17/2015
Does Your Call Center Support Mobile Chat? - 04/17/2015
Business VoIP Delivers a Needed Upgrade to the Office - 04/17/2015
Google Meetings? Maybe. - 04/17/2015
Balancing Scripting with the Human Touch - 04/15/2015
Tech Helps Generate New Sales Leads a Smarter Way - 04/14/2015
Three Paths to National Broadband - 04/13/2015
Illinois County Discovers the Benefits of FoIP - 04/13/2015
Teachable Moment: Telemarketing Suit Against Carnival Cruise Lines - 04/10/2015
Opportunities Abound for Operators Thanks to New IoT Service Offerings - 04/09/2015
Web-Scale Networking Paves the Way for SDN and NFV - 04/09/2015
Three VoIP Service Ideas for the Budding Entrepreneur - 04/09/2015
Blimpie Shows the Dangers of Over-Aggressive Faxing - 04/09/2015
Three Ways to Drive Agent Engagement - 04/09/2015
FTC: Use Auto Dialers, but Don't Abuse Them - 04/09/2015
Copper Theft Highlights Need for Better Backup Power - 04/09/2015
The Expanding Role of Data Center Interconnect - 04/07/2015
The Move to All Digital Networks Could be an Issue for Fax - 04/02/2015
Recent Lawsuit Serves as a Warning to Treat Customers Right - 04/02/2015
E-Book Helps with the Jump from SONET/SDH to Optical Transport Networks - 04/02/2015
Does Your Internal Employee Communications System Scale? - 04/02/2015
Five Ways to Motivate Your Sales Team - 04/02/2015
Not All Sales are Alike - and the Difference is Key - 04/02/2015
Cuba, the Next Telecom Market for US Firms? - 04/02/2015
What the Federal Government Can Teach Business about Managing Data - 04/02/2015
Video Chat is as Simple as 1-2-3 with WebRTC - 04/02/2015
New J.D. Power Solutions Tackles Voice of the Customer Issues - 04/02/2015
Machine Intelligence Helps Contact Centers Deliver Better Continuity of Care - 03/27/2015
Four Complaints from Sales and What They Really Mean - 03/26/2015
Study Finds Website Optimization and Customer Security on the Mind of Marketers - 03/26/2015
When to Consider Using an Auto-Dialer - 03/26/2015
Microsoft Licensing Almost Got Better-But Not Quite - 03/26/2015
When to Think Fax-Over-IP - 03/26/2015
Four Reasons to Use the Cloud in the Contact Center - 03/26/2015
Contact Centers Need Better Email Habits - 03/26/2015
Contact Centers Are Not Yet Ready for Millennials and Real-Time Data - 03/26/2015
How Dynamic Scheduling Improves Agent Satisfaction - 03/26/2015
Analytics Help Businesses Make Sense of Customer Sentiment - 03/26/2015
Trends in Enterprise Mobile Use - 03/23/2015
Beware the Trap of Data-Driven Decision-Making - 03/20/2015
The Fax that Shook the Sports World - 03/19/2015
RCS Ubiquity Will Win the War Against OTT - 03/19/2015
Get Ready for True Convergence - 03/19/2015
VoIP Helps No Call Go Unanswered - 03/19/2015
New Lead Generation: Critical to Sales Success - 03/19/2015
Why SaaS Matters - 03/18/2015
UNICOM Asks: Are You Considering Haswell EP? - 03/18/2015
New Service Pack Boosts Functionality of Infortel Select - 03/18/2015
Five Things to Look for in Video Conferencing Solutions - 03/18/2015
The Direction of Enterprise Video Conferencing: Mobile Ready - 03/17/2015
The Battle with OTT is Growing VoLTE and RCS Adoption Among Operators - 03/16/2015
New Business Problem: Managing Contingent Workers - 03/16/2015
The Big Hang-up: Dealing Properly with Problem Calls - 03/16/2015
Call Accounting Can Help Boost Customer Service Within Government - 03/12/2015
Four Reasons Why Your Office Phone Should be in the Cloud - 03/12/2015
Hear That? The Most Important Part of Video Conferencing is the Audio - 03/12/2015
An RCS-Based IoT Solution? Yes! - 03/12/2015
Four Ways Predictive Dialers Deliver the Goods - 03/10/2015
How to Deal Appropriately with Problem Calls - 03/10/2015
OrderSnapp Lets Businesses Take Smartphone Orders by Fax - 03/09/2015
Why Engaged Care Matters in Healthcare - 03/06/2015
Hosted PBX Offers Cost Savings and Quality Product - 03/05/2015
New App Enables VoIP Management by Phone - 03/05/2015
Predictive Dialing Tech is for Small Businesses, Too - 03/05/2015
Five Reasons Fax-Over-IP Makes Sense - 03/05/2015
The Customer Journey Starts with the Call Center - 03/05/2015
Say Hello to the Chief Data Officer - 03/05/2015
OTT is All About Calling? - 03/05/2015
Is the FCC's Net Neutrality Ruling Good or Bad for Telecoms? - 03/05/2015
Why VoIP is Becoming the Best Way to Call - 03/05/2015
Solidfire Gives a Lifetime Guarantee for Storage - 03/05/2015
MWC: Making Unified Communications More Universal - 03/02/2015
Texas Comptroller: Selling Software in Texas Requires Collecting Use Taxes - 03/02/2015
Salesforce.com Strengthens Mobile Offerings with Wave and Heroku Upgrades - 02/27/2015
Three Technologies that Small Businesses Must Use in 2015 - 02/27/2015
Making VoIP More Secure - 02/27/2015
The Value of Text Message Signatures - 02/27/2015
Six Ways that Fax-Over-IP Saves Businesses Money - 02/27/2015
Five Ways to Maximize Your Outbound Calling - 02/27/2015
Mobile VoIP Helps the Office Phone Make the Jump to the Smartphone - 02/27/2015
Warning: Virtualization Can Be Bad for Software Licensing Health - 02/23/2015
Mitel's Market Leadership Exemplifies Cloud Solutions Impact on Unified Communications - 02/23/2015
Inside Sales Lead Management Opportunities Growing for SMBs - 02/20/2015
Software Licensing Enters New Era - 02/19/2015
AT&T Joins UCaaS Trend with New Unified Communications Solution - 02/19/2015
Unified Communications Drivers: Hybrid Cloud Adoption - 02/19/2015
Business VoIP a Key SMB Technology for 2015 - 02/19/2015
Join the 21st Century: Five Ways to Go Paperless - 02/17/2015
What Businesses Want vs. How They Show It - 02/13/2015
How VoIP Providers Can Help the Contact Center with Security - 02/13/2015
How to Give the Human Touch in the Contact Center - 02/13/2015
WebRTC is Changing Higher Education - 02/12/2015
Four Ways to Deliver More Proactive Customer Service - 02/11/2015
Ignore Customer Experience at Your Risk - 02/11/2015
Don't Let Audits Ruin a Good Thing - 02/11/2015
A Younger Field Service Workforce Helps Firms Stay Competitive - 02/11/2015
LTE Roaming Presents New Opportunities and Challenges for Mobile Operators - 02/10/2015
New Security Threat: The Old Fax Machine - 02/09/2015
Research: Businesses are Out of Touch with Worker Concerns - 02/06/2015
What a Local Power Brownout Can Teach All of Us - 02/06/2015

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