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Mae Kowalke is a TMCnet contributor. She is Manager of Stories at Neundorfer, Inc., a cleantech company in Northeast Ohio. Mae has more than 10 years experience in journalism, marketing and communications, and has a passion for new tech gadgets. She holds a bachelor’s degree in communications from Thomas Edison State College.

Latest Articles

How to Make the Move to the Cloud Less Daunting - 10/16/2014
RCS Helps Businesses Improve the Customer Service Experience - 10/16/2014
Is Your Business Embracing RCS and Multichannel Communications? - 10/16/2014
Good Ticket Deflection Relies on Comprehensive Search - 10/16/2014
Upping Customer Service Through Better Metrics and Technology - 10/16/2014
Your Phone System Could Be Even Better - 10/16/2014
Massachusetts Politico Shows the Utility of Using All Available Data - 10/15/2014
Court: Businesses Can Fall Afoul Over TCPA When Calling VoIP Services - 10/15/2014
Supporting BYOD Means Moving Everything to the Internet - 10/15/2014
Autodialer Helps School Get Out the Word After Security Threat - 10/14/2014
Regarding TCPA: Should Certain VoIP Services Be Treated Like Mobile Phone Service? - 10/14/2014
IP/MPLS Can Balance Smart Grid Deployment with Legacy System Support - 10/14/2014
Adobe and EchoSign Partner for Easier E-Signatures - 10/14/2014
How Packet Microwave Can Extend Legacy Connections - 10/14/2014
Financial Service Firms Can Benefit from New Recording Requirements - 10/13/2014
Businesses Need Better Support Ticketing, Study Finds - 10/13/2014
Study Finds Businesses Not Investing Enough in Lead Generation - 10/10/2014
The Role of Text-to-Speech in a Predictive Dialer - 10/10/2014
Automation: The Secret Ingredient to Better Cold Calls - 10/10/2014
What to Consider When Choosing a Predictive Dialer - 10/10/2014
How to Choose the Right Cloud Contact Center Provider - 10/10/2014
Most Interesting Fax Story of the Month? - 10/10/2014
Cellular Solutions are Replacing Landlines Across the Board - 10/10/2014
Cellular and Out-of-Band Solutions are Replacing Landlines Across the Board - 10/10/2014
WebRTC Makes Sense Even if You're Not a First Mover - 10/10/2014
India Embracing VoIP at a Rapid Pace - 10/10/2014
Sprint Highlights the Coming Payment Processing Revolution - 10/09/2014
How RCS Helps Make Sense of the Multichannel Mess - 10/09/2014
Gartner Improves Coverage of the Enterprise Communications Segment - 10/09/2014
Sprint Highlights the Coming Payment Processing Revolution - 10/08/2014
Operators Can Meet Mobile Wi-Fi Security Challenges with ePDG - 10/07/2014
PMC Controllers Give New Options for Hyperscale Network Deployments - 10/06/2014
BYTEGRID and University of Maryland Partner on Terabit-Capable Point of Presence - 10/06/2014
How to Reduce Abandoned Sales Online - 10/02/2014
How to Make Open Enrollment a Sales Boon - 10/02/2014
How to Select the Right Backup Power System - 10/02/2014
Predictive Dialing Can Improve the Customer Experience - 10/02/2014
Zoho Gets Outbound Dialer Integration - 10/01/2014
The Environmental Benefits of Fax-over-IP - 10/01/2014
Uncertainty Around the TCPA and Autodialers Should Make Businesses Cautious - 10/01/2014
The Hidden Cost of the Cloud - 10/01/2014
How to Make Packet Microwave Ready for LTE-Advanced Demands - 10/01/2014
Detroit Firefighters Use Fax to Fight Fires, But They Could Do Better - 09/30/2014
MDM is No Longer Enough to Secure Business Data in a Mobile World - 09/26/2014
Video Surveillance Has Many Uses - 09/26/2014
Should the Contact Center Operate in the Cloud? - 09/26/2014
Tulsa Newsroom Loses Phone and Fax--Needlessly - 09/26/2014
Dialers Offer More Than Just Predictive Calling - 09/26/2014
What to Look for When Evaluating Services Relationship Software - 09/26/2014
RCS Can Help Businesses with Innovation and Adaptation - 09/26/2014
The Mobile Revolution is a Big Business Opportunity - 09/26/2014
Poor Customer Service Starts in the C-Suite - 09/25/2014
Software Can Drive Incremental Revenue for Hardware Makers - 09/25/2014
Improved Customer Experience One of the Biggest Reasons for WFO, Study Finds - 09/25/2014
G.fast Sets Speed Record for Copper Wire Data Transmission - 09/23/2014
How to Make an Old Message Fresh When it Comes to Auto-Dialing - 09/19/2014
How Blue Ocean Strategy Can Make Communications Firms More Profitable - 09/19/2014
Kandy: A View from the Inside - 09/19/2014
Not All Calling Campaigns Need the Same Dialing Mode - 09/19/2014
North Korea Uses the Fax to Bypass Internet Filtering - 09/19/2014
Same Recorded Message + Different Versions = Reaching More Customers - 09/19/2014
Call Pacing Only One Aspect of a Good Predictive Dialer - 09/18/2014
Six Best Practices for Interactive Voice Response - 09/18/2014
Radisys Upgrades to Latest Intel Chips for Better SDN and NFV Support - 09/18/2014
Next-Gen Customer Support Software Delivers a Holistic Approach - 09/18/2014
Maryland County Shows That Fax Has Some New Tricks - 09/18/2014
Wireless Management: What to Expect from a Good Call Accounting Solution - 09/18/2014
Social Media is No Longer Just for the Marketing Department - 09/18/2014
VoIP Innovations Helps Resellers with Free Consultation Service - 09/17/2014
Out of Band Management Can Greatly Reduce International Product Repair Costs - 09/17/2014
Be Clear About the Features You Need in a VoIP Provider - 09/17/2014
Six Questions to Ask Before Choosing a VoIP Provider - 09/16/2014
Internet of Things (IoT) Business Intelligence Key to Next Generation Value Creation - 09/15/2014
The Challenges of Delivery IP Video in a Multiscreen Environment - Part 2 - 09/15/2014
Hosted PBX on the Rise, New Study Reports - 09/15/2014
Management is Key for All But the Simplest M2M Deployments - 09/12/2014
Kika Puts Old Modems to New Use - 09/12/2014
3CLogic Uses Edge Computing to Speed Up the Cloud - 09/12/2014
States Call for FCC Clarification on Telemarketer Blocking - 09/12/2014
Korean Service Gives Fax for Free If You Watch Ads - 09/12/2014
Contact Center Data: An Untapped Weapon Against Bank Fraud - 09/12/2014
Satellite Helps Businesses Stay Connected No Matter How Bad the Outage - 09/11/2014
Moving Servers in the Cloud One of Many New Challenges for IT Departments - 09/11/2014
UC Passes the Test for School District PBX Upgrade - 09/11/2014
Key Questions Small Business Should Ask When Choosing a VoIP Phone System - 09/11/2014
New Intel Core M Processors in Many Ways More Important Debut Than iPhone 6 - 09/11/2014
What NYC Public Schools Can Teach Just About Every Business - 09/11/2014
Follow Apple's Lead: Make Customers Willingly Pay More for the Same Product, Service - 09/11/2014
Cloud-Based Session Border Controllers Cut Costs While Adding Flexibility - 09/09/2014
Four Steps for Rolling Out Rural Ultra-Broadband - 09/09/2014
CVP2 Standard Helps Operators Handle Multiscreen IP Video Challenges - 09/09/2014
Breaking the Myths of Hosted Phone Service - 09/08/2014
The Right Platform Makes a World of Difference for VoIP Systems - 09/05/2014
WebRTC Comes with New Security Challenges - 09/05/2014
Four Tips for Working Less During Vacation - 09/05/2014
WebRTC Offers Many Uses for Education - 09/05/2014
EU Likely to Let Facebook Buy WhatsApp and Offer Cheap Mobile VoIP - 09/05/2014
Vendors Need to Understand the Hybrid VAR - 09/04/2014
Cloud Contact Center Soutions Growing Fast - 09/04/2014
Ignore Consumer Trust at Your Peril - 09/04/2014
Call Reporting an Important Component of UC - 09/04/2014
Small Cells Enable Improved Customer Experience - 09/03/2014
The Fax: Now a Marvel of Today's Office - 09/03/2014
Evolved Packet Data Gateway Helps Mobile Operators Integrate Wi-Fi Hotspots with Cellular Service - 09/02/2014
Take that Critical Step: Embrace Mobility with Your Business - 09/02/2014
Toll Fraud a Growing Concern as SIP Trunking Goes Mainstream - 08/29/2014
1st Point Communications is Helping the Cloud Take Shape - 08/28/2014
What Separates Successful Startups from Everyone Else - 08/28/2014
Are Businesses Evolving Fast Enough? - 08/28/2014
User Access Policy Needs to Be in the Cloud - 08/28/2014
Tadiran Helps Enterprises Do UC Whatever Way They Want - 08/28/2014
Nextiva Helps Partners Make Communications Simple - 08/27/2014
New App Makes Conference Calls Easier - 08/27/2014
What Role Does Fax Play in 2014? - 08/27/2014
Distributed NFV Helps Operators Stay Flexible - 08/26/2014
HP Quarterly Revenue Up for the First Time in Three Years - 08/26/2014
Don't Assume Your Office Communications are Safe - 08/26/2014
It's 2014: Do You Realize VoIP Works on Mobile? - 08/26/2014
New Partnership Helps CounterPath Bring More UC Options to Operators, Challenging WebRTC - 08/22/2014
What is FoIP, and Why Do You Need It? - 08/22/2014
Internet and Power Disruptions Can Cause Havoc with Electronic Medical Records - 08/21/2014
Going Paperless in 2014 - 08/21/2014
New Sprint Podcast Series Shows How to Put M2M into Practice - 08/21/2014
Keep the Team on the Same Page with Collaboration Tools - 08/20/2014
QUANTiX QFlex Solves SIP Trunking Interoperability Challenge - 08/20/2014
Let's Pause to Consider How Much Business Has Changed-and the Opportunities Still Out There - 08/20/2014
Call Accounting: Protect Yourself from Big Fines, Take Proper Precautions - 08/20/2014
How to Support Efficient TDM in a Packet Microwave Environment - 08/19/2014
NFV Security Offers Up New Challenges - 08/19/2014
Seattle Outage Highlights the Need for Backup Power - 08/15/2014
The Ecosystem of Embedded RTC - Where Will the Widgets Be? - 08/14/2014
Emergency Response Numbers are Not Keeping Up with Technology and Society - 08/14/2014
Call Accounting Can Help with Shared Service Center Cost Containment - 08/14/2014
Consider Smart, Self-Serve Options for Customer Service - 08/14/2014
Subscription Software Licensing Model Brings Added Revenue, Ongoing Sales Effort - 08/14/2014
Hurricane Iselle Downs Power in Honolulu - 08/14/2014
Hosted Softswitches and Mobile Payment Solutions Both Benefit from the Mobile Revolution - 08/14/2014
What the App Development World Can Teach WebRTC Coders - 08/14/2014
The Advantage of Choosing the Right Carrier - 08/13/2014
Nuage Networks Virtualizes and Automates the Data Center - 08/12/2014
XG-FAST Breaks World Record for Copper Broadband Speeds - 08/12/2014
Microwave Backhaul Key for Mobile Operators as They Meet User Demand - 08/12/2014
Faxing and Data Sovereignty - 08/12/2014
New Partnership Enables Internet Faxing via IBM Domino, MS Exchange Environments - 08/11/2014
VoIP Infrastructure Investment to Grow by 90 Percent in Next Five Years, Study Predicts - 08/08/2014
Half of All Virtual Machines are Not Secure, Study Finds - 08/07/2014
Your Voicemail System is End of Life - Why You Should Not Buy a Replacement - 08/07/2014
Strong and Relevant Branding Helps MVNOs Reach Success - 08/07/2014
MVNO Success Rests on Strong Distribution Channels - 08/06/2014
Five Mobile Trends to Watch - 08/06/2014
What Not to Do: Customer Service Lessons from Bad Outsourced Call Centers - 08/06/2014
Why Consultants Need Call Accounting - 08/06/2014
Coaching Makes a Huge Difference in Sales Performance - 08/06/2014
Half of All Virtual Machines are Insecure, New Study Finds - 08/06/2014
New Release Helps Monitor Mobile Telecom Spend - 08/06/2014
Where to Start With Business Continuity Planning - 08/06/2014
Operators Look to Test Packet Core Virtualization with Emerging Services Before Full Rollout - 08/05/2014
An Emphasis on Mobility is Key to Maximizing UC - 08/05/2014
Five Steps to More Mobility at Work - 08/05/2014
What Can it Do for You? Understanding FoIP - 08/04/2014
Business VoIP Spreads Expertise Farther - 08/01/2014
Employers Use Telecommuting and RCS to Retain Top Talent - 08/01/2014
What Makes Some Telemarketing Operations Better Than Others - 08/01/2014
Three Ways Inside Sales Staff Can Stay Energized in the Summer - 08/01/2014
Four Questions to Ask When Outsourcing Inside Sales - 08/01/2014
House Prices Up Nationally Despite Steady Demand - 07/31/2014
Alcatel-Lucent and Intel Join Forces to Accelerate Network Functions Virtualization (NFV) - 07/29/2014
C-RAN Helps Deliver on Mobile Fronthaul Demands - 07/29/2014
Moving Fax to the Cloud - 07/29/2014
Is There Room for Fax in the WebRTC World? - 07/28/2014
Weemo Tries to Take the Pain Out of WebRTC - 07/24/2014
WebRTC's Flexibility Could Help Upend the Mobile Industry - 07/24/2014
Telecom Fraud Prevention Can't Be Phoned in - 07/24/2014
Plugins for WebRTC? Yes, Unfortunately - 07/24/2014
WebRTC a Revenue Driver and Not Just a Way to Cut Costs - 07/24/2014
Seven Companies to Watch if You're in the Real Estate Biz - 07/23/2014
Getting Productive with Microsoft on the Road - 07/23/2014
Cruise Line Adds Advanced Pediatric Telemedicine to All Voyages - 07/23/2014
New Options for Realtors Who Cater to Chinese Buyers - 07/23/2014
Four Basic Benefits of Fax - 07/22/2014
Multichannel Radio LAG Improves Microwave Capacity - 07/21/2014
Better Data Center Architectures as the New Business Advantage - 07/21/2014
Future Vision: What Fax Will Look Like in the Year 2020 - 07/21/2014
Opinion: Call Center Services Need Balance with Workforce Optimization - 07/18/2014
Muscogee Nation Saves Big with IVR for Healthcare System - 07/18/2014
How Temporary Employees Keep Business Nimble - 07/17/2014
Analogue Phone Services are a Lot Like Windows XP - 07/17/2014
ZYCOO's CTMS VoIP System Bridges Gap Between Cloud and Premises-based PBX - 07/17/2014
Mobile Apps Help Homeseekers Get in the Real Estate Zone - 07/17/2014
Mobile Apps Help Homeseekrs Get in the Real Estate Zone - 07/17/2014
ISI and Verba Partner on Call Accounting Recording Solution - 07/15/2014
Checking the Health of Your Workforce Management System - 07/15/2014
ISI Telemanagement Solutions Hosts CDW UC Fun Run to Help Children's Miracle Network Hospitals - 07/15/2014
Study Outlines the Six Communications Challenges Enterprises Face in 2014 - 07/15/2014
Study Shows 65 percent cost savings on DNS from Network Functions Virtualization - 07/15/2014
The Importance of Recording and Measuring Call Center Agent Performance - 07/15/2014
GENBAND SPiDR Unlocks WebRTC Benefits - 07/15/2014
Could the Fax Machine Be the Next Retro 'Big Thing'? - 07/15/2014
Think Your Email is Secure? Think Again - 07/14/2014
Comings & Goings Week in Review - 07/12/2014

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