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Susan J. Campbell Info

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TMCnet Contributing Editor

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at susanjcampbell.com.

Latest Articles

Cloud Communications - Not as Common as We Thought - 06/19/2013
M2M Provider Recognized as Valued Member of the Supply Chain - 06/19/2013
We Need M2M for the Energy Efficient Home - 06/19/2013
Why Now is the Time to Invest in Social Media for the Call Center - 06/19/2013
Want Positive Change? It may be Time for the Contact Center Transformation - 06/19/2013
Toll Free Numbers Solve a Need - 06/19/2013
The Power of the Toll Free Number - 06/18/2013
Best Practices for Managing the Quality Interaction in the Call Center - 06/18/2013
Are You Ready for These 10 M2M Innovations? - 06/18/2013
Call Center Training Benefits Explored - 06/18/2013
Exploring Opportunities in Service Provider Architecture - 06/17/2013
Master Agent Carrier Expands Avaya Relationship - 06/17/2013
How to Handle the Workplace Bully - 06/17/2013
Business VoIP and the Employee Bonus - What's the Connection? - 06/17/2013
El Paso Set to Lose State Farm Call Center Business - 06/17/2013
Susan J. Campbell - 06/14/2013
If You Still Haven't Migrated to the Cloud - A Few Tips for Making the Transition - 06/14/2013
As the Weather Warms, Fraudulent Activity Increases - 06/14/2013
What Do You Need for Your Virtual Office? - 06/14/2013
A Surprising Use for MPLS - 06/13/2013
Why Voice Peering is Necessary for the VoIP User - 06/13/2013
What is HD Voice? - 06/13/2013
Why a Proven Partner in Global Distribution is a Good Idea - 06/13/2013
If You're Mobile - You Need MDM - 06/13/2013
Think You're Safe Online? Think Again - 06/12/2013
How VoIP Can Improve the Customer Experience - 06/12/2013
Why Software Licensing Without Strategy Leads to Missed Opportunities - 06/12/2013
Understanding the Technology and Terms of SIP - 06/12/2013
Alorica Offering Fun and Information at Call Center Industry Event - 06/11/2013
A Look at the Ebb and Flow of the Call Center Industry - 06/11/2013
Does the Virtual Interview Make Sense for Call Center Hiring? - 06/11/2013
Why the Call Center Business Matters in Brand Perception - 06/11/2013
Why Now Is the Time for Your Business to Transition to VoIP - 06/11/2013
Master Agent Sponsor Expands Network - 06/10/2013
Want to Grow Your Business? Try Delegation and the Virtual PBX - 06/10/2013
Lack of Power Protection Kills Shopping for a Day in Florida - 06/10/2013
The Promise of the Call Center Business - 06/10/2013
Top 5 Benefits Your Company Can See When Using Text Messaging - 06/10/2013
Business VoIP and the Engaged Employee - Are You Missing Opportunities? - 06/10/2013
Answering the Key Questions About Cloud Communications - 06/10/2013
How to Overcome Challenges in Appliance Deployment - 06/07/2013
Why Unified Communications Needs a Closer Look - 06/07/2013
Are Carriers Ready for the Smartphone Capacity Demand? - 06/06/2013
Why Voice Connections Benefit from Peering - 06/06/2013
How Cloud Demand will Impact IP Fax - 06/06/2013
How Mobility Drives Productivity in the Field - 06/06/2013
Why Mobility is Good for Healthcare - 06/06/2013
Opening a Call Center Business Requires More than a Location - 06/06/2013
SIM Card Registration Cloud Become More Complex and Less Private - 06/06/2013
Leaving XenApp Behind? You Might Need Help from Citrix Application Performance Management Provider OPNET - 06/05/2013
Call Centers a Target for Fraud - 06/05/2013
What IPv6 Means for IP Security - 06/05/2013
4 Ways to Effectively Manage BYOD - 06/05/2013
In an Emergency Situation, A Virtual PBX Keeps You Connected - 06/05/2013
Out-of-Band Management and the Window Antenna - 06/05/2013
Want the Benefits of VoIP Monitoring - You First Must Implement VoIP! - 06/04/2013
How Best to Use VoIP in the Corporate Environment - 06/04/2013
Two Companies Celebrate Fax VoIP Success - 06/04/2013
Cisco Takes Software Licensing in a New Direction - 06/04/2013
Healthcare, Insurance and the Customer Experience - They Can All Get Better with Monitoring - 06/04/2013
Tips for the Startup Seeking the Competitive Advantage - 06/04/2013
Why We Need Small Cells - 06/04/2013
Four Benefits to Business Process Outsourcing Beyond Lowering Costs - 06/03/2013
Can Telemarketing Software Lend More Value in the Sales Process? - 06/03/2013
Why Business VoIP is a Great Option for Video Conferencing - 06/03/2013
Is it Time for Mobile Workforce Management? - 06/03/2013
Trends in the Contact Center Space Include Social Media Growth - 06/03/2013
Trends in the Contact Center Space Include Social Media Growth - 06/03/2013
Why the Customer Experience Matters - 06/03/2013
The Continued Growth of SIP Trunks and What it Means for Business Users - 06/03/2013
Why Speech Analytics is a Smart Business Move - 05/31/2013
Why QoS Needs the MPLS - 05/31/2013
Why 3rd Party Remote Call Monitoring is in High Demand - 05/31/2013
Why the Customer Experience Matters - 05/30/2013
Why Insurance Companies Need a Toll Free Number - 05/30/2013
Is Your IT Team Ready for BYOD? - 05/30/2013
Why Mobile VoIP is Important for the Virtual Call Center - 05/30/2013
Trends in the Contact Center Space Include Social Media Growth - 05/30/2013
Why You Should Consider Traveling with VoIP - 05/29/2013
Why Sporting Events Need Power Protection - 05/29/2013
Want to Drive Improved Customer Satisfaction? Try a Virtual PBX - 05/29/2013
Why Text Messaging Matters in a Disaster - 05/29/2013
What Can Business VoIP Do for the Employee Recognition Program? - 05/29/2013
Can Telemarketing Software Thwart the Lying Employee? - 05/29/2013
Ready to Travel on a Budget with VoIP? - 05/27/2013
Will Your Call Center Training Include Robots? - 05/24/2013
Why SIP Trunking Support by Panasonic Phones is a Must in the Workplace - 05/23/2013
Contact Centers are Expanding with inContact on Board - 05/23/2013
Telarus Deepens Agreement with inContact Due to Strong Company Growth - 05/23/2013
Why BYOD and the Cloud Matter to Business VoIP Providers - 05/22/2013
Business VoIP Providers Extend Value with the Cloud - 05/22/2013
REVE Systems Extends Mobile VoIP Capabilities - 05/22/2013
Why Monitoring Matters in the Cloud-Based Contact Center - 05/22/2013
Cloud Communications and the Necessary Change to the Business Model - 05/21/2013
Google Has a Few Tricks up its Sleeve, but the Real Value May be with GFI - 05/21/2013
Think You Don't Need Call Center Management in the Cloud? Here's 3 Reasons Why You Do - 05/21/2013
A Storm is Coming - Is Your Power Protection Plan in Place? - 05/21/2013
In-House PBXs and Hype Marketing - Both Can Be Bad for Business - 05/21/2013
Why Automatic Status Codes Improve the Customer Experience - 05/20/2013
Why Business VoIP Matters in the Customer Experience - 05/20/2013
Why Today's Enterprise Needs Out-of-Band Management Solutions - 05/20/2013
Is Your Call Center Business Ready for Growth? - 05/20/2013
Why Government Agencies Need Video Managed Services - 05/20/2013
Want Customer Feedback? You Have to Overcome Survey Fatigue - 05/20/2013
Why Middleware Management Matters at IBM Impact - 05/17/2013
Are Current E911 Laws Enough to Protect the People? - 05/17/2013
The Contact Center: Should You Do it Yourself? - 05/17/2013
What is a Self-Service Enterprise App Store? - 05/16/2013
Why a Toll Free Number Makes Sense in a Disaster - 05/16/2013
Need Cloud Contact Center Guidance? Look to Five9's New Blog - 05/15/2013
Why IP Communications Deliver More Value than Travel Reduction - 05/15/2013
Why IP Fax is Preferred for Information Sharing in a Regulated Environment - 05/15/2013
Will A Hosted Softswitch Solve Business Problems? - 05/15/2013
Will Mobile VoIP Fit Your Cruising Style? - 05/15/2013
SIP Phones are a Must - But Who Will Provide the SIP Trunking Service? - 05/14/2013
Business VoIP Providers Extend Unified Communications - 05/14/2013
Customer Rewards and the Virtual PBX - How They Can Work Together - 05/14/2013
Have You Heard from an Unhappy Customer Today? - 05/14/2013
Call Center Business Expands for Humana - 05/14/2013
Why Video Conferencing is Good for the Small Business - 05/13/2013
Tips to Launch a Successful Webcast - 05/13/2013
Overcoming Common Challenges in the Mixed VoIP Environment - 05/13/2013
VoIP Monitoring Solutions Provider to Exhibit at IAUG CONVERG2013 - 05/13/2013
Debunking Hosted PBX Myths - 05/10/2013
Don't Be Thwarted by Hosted PBX Myths - 05/10/2013
Are You Ready to Put VoIP on Your iPhone? - 05/09/2013
How InterviewIQ Speeds the Call Center Hiring Process - 05/09/2013
Want to Succeed as a Call Center? Collaborate with IT Leaders - 05/09/2013
Put Your Middleware Management on AutoPilot - 05/08/2013
Worried About Data Center Power or Total Uptime? - 05/08/2013
Want to Migrate to the Cloud Call Center? First Understand Your Current Technology - 05/07/2013
What Does Network Diagramming Have to Do with Performance? - 05/07/2013
Quality Management Suite 5.0 Now Available from Enghouse Interactive - 05/07/2013
Quality Management Suite 5.0 NowAvailable from Enghouse Interactive - 05/07/2013
Quality Management Suite 5.0 Soon Available from Enghouse Interactive - 05/07/2013
VoIP Switch Gets Exciting with Arista's 7500E - 05/07/2013
Need a Quality Rewards Program? How About a Virtual PBX? - 05/07/2013
Is Migrating to VoIP a Risky Proposition? - 05/06/2013
iYogi Soon to Extend Remote Management Services for Cloud CRM Partners - 05/06/2013
The IT Challenges Facing Federal CIOs - 05/06/2013
Can Telecom Expense Management Help in Disaster Planning? - 05/06/2013
Why Call Centers Reign Supreme on Conversions - 05/06/2013
VA Improves Caller Experience; Launches New Female Veterans Line - 05/06/2013
Will the DoD Allow Employees to Bring Your Own Device? - 05/06/2013
Need Better Office Efficiency? Have You Tried Business VoIP? - 05/06/2013
Want to Boost Morale? Try E911 Hosted Solutions - 05/06/2013
How Can Business VoIP Contribute to a Great First Impression? - 05/06/2013
Launch Communications in the Cloud with IVR Buddy - 05/06/2013
Knowing the Customer is no Longer as Simple as Knowing Their Number - 05/06/2013
Telemarketing Sales: Do You Buy Into These Sales Myths? - 05/06/2013
Why Traffic Pumping is a Threat for Wholesale VoIP - 05/06/2013
Why the Call Center Prefers Call Recording - 05/03/2013
VoIP Trends and Selecting the Right Provider - Are You Prepared? - 05/03/2013
Why the Call Center is Better with 8x8 - 05/01/2013
The Changing Tides of Software Licensing - 05/01/2013
Why FoIP? - 05/01/2013
Do Ergonomics Really Matter in Call Center Furniture? - 04/30/2013
Why Should You Care About the Voice of the Customer? - 04/30/2013
How the Predictive Dialer Leads to Happier Customers - 04/30/2013
Can the IP Fax Contribute to a Paperless Office? - 04/29/2013
Are You On the Path to Next Generation Innovation in Communications? - 04/29/2013
Virtual PBX: How Happy Are Your Customers? - 04/29/2013
Top Five Ways a Business Can Benefit from IVR - 04/29/2013
Cloud Computing Can Increase Revenue - But Only if it's Used - 04/29/2013
Ready to Port Your Number? Check Out These Important Tips - 04/29/2013
Ready for the Cloud? Learn How to Spot the Right Provider - 04/29/2013
Why Business VoIP Delivers More than Just a Lower Cost of Communications - 04/29/2013
What Not to do With a Cloud Communication SLA - 04/29/2013
VoIP Services Including Hosted Get a Boost from Growing Market Demand - 04/25/2013
Why You Need a Citrix Application Performance Monitoring Solution - 04/25/2013
How to Purchase and Maintain DID Numbers - 04/24/2013
VoIP Services Revenue Reaches $63 Billion as Growth Continues - 04/24/2013
Cloud Adoption is Expanding, But Not Without its Challenges - 04/24/2013
Never a Dull Day in the Life of the Call Center Agent - 04/24/2013
Reduce the Customer Effort for Optimal Contact Center Success - 04/24/2013
Telemarketing Software and Why You Should Protect Your Inbound Leads - 04/24/2013
Funeral Preparations are Underway for the Office Desk Phone - 04/22/2013
Network Monitoring and Diagramming is Key to Optimal Performance - 04/22/2013
Want a Global Reach? Better Have an Established Call Center Business - 04/22/2013
LTE-A Deployments Rely on Small Cells to Boost Edge Performance - 04/22/2013
How to Leverage VoIP Call Recording in a Mobile Environment - 04/22/2013
Master Agents Strengthen Portfolio with Lightower-Sidera Merger - 04/22/2013
Can Business VoIP Also Contribute to Customer Satisfaction? - 04/22/2013
Data Center Power and the Need for Sustainability - 04/18/2013
Advanced Monitoring Expected to Improve Customer Experiences - 04/17/2013
North American Travel Agencies Can Improve Service Delivery Thanks to CCRA - 04/17/2013
Hadoop Has a Challenger in FlyData from Hapyrus - 04/17/2013
MortgageSAT Revolutionizes Customer Satisfaction Measurement - 04/17/2013
Is Your Business Prepared for Disaster? - 04/17/2013
Do You Need to Avoid the Pitfalls of Working with a Hosted Voice Provider? - 04/16/2013
Providers Offer Low Cost VoIP Calling to Mexico - 04/16/2013
How Should You Empower Agents for More Effective Customer Service? - 04/16/2013
Selecting the Right Dialer for the Call Center - 04/16/2013
Get the Most Out of Your Voice Self-Service - 04/16/2013
Success Depends on Developing the Right Social Support - 04/15/2013
How Much Value Does Your Address Data Hold? - 04/15/2013
How an International Focus Drives Success for the SME, Call Center Business - 04/15/2013
Online Startups Get a Boost with Business VoIP - 04/15/2013
Healthcare Organization Leverages Mobile Security Management with Help from AirWatch - 04/15/2013
Are You Keeping Up with the Speed of Business? - 04/12/2013

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