[10/27/04] Exclusive From Aspect’s eBIZ 2004 Conference: Exceeding High Expectations -- A Case Study in Workforce Management
[10/27/04] Exclusive From Aspect’s eBIZ 2004 Conference: What Does It Take to Implement an ASR Application?
[10/04/04] U.S. Supreme Court Lets Stand Federal Do-Not-Call List
[10/01/04] Let’s Not Mince Words: PeopleSoft Cans Its CEO
[08/16/04] GEICO Returns the Love

[08/11/04] News From the ICCM Floor
[07/27/04] I Am Not A Lizard, But…
[07/08/04] Survival of the Unwired: An Experiment in Techno-Darwinism?

[06/17/04] Passing Up On The Phishing Experience

[05/25/04] Banning Bad Marketing Speak

[01/06/04] Perfecting Electronic Marketing Symbiosis
[09/23/03] Ubiquitous And Obsequious Computing
[08/06/03] More News And Other Disturbances
[04/30/03] The Psychology Of Spam
[04/04/03] What's The Focus, Editor?
[02/26/03] The Newest Verb In The English Language
[01/22/03] Yet Another Post-Mortem Of The Dot Com Phenomenon
[01/02/03] All The Tech News Thats Fit To Be Invented
[11/13/02] Semaphore Flags, Aldis Lamps, Faxing And Other Stone-Age Technologies
[10/30/02] Shaking Hands Across the Internet
[10/16/02] You're Not Listening To Me
[09/18/02] Pop Goes The Advert
[09/04/02] The War Between The White Hats And The Black Hats
[08/14/02] Net Force Or Net Farce?
[07/17/02] Killing Web Radio For Fun And Profit
[06/26/02] Bananas Do WHAT?? Busting Internet Medical Myths
[05/01/02] But Would You Pay For It?
[04/17/02] There's Nothing Naughty About Pasta Primavera: Librarians Become The Thought Police
[03/20/02] The Sport Of (Cyber) Kings
[03/06/02] Making Friends With The Online Medium
[02/06/02] Tech And The Single Girl Part II: Digitized In New Orleans
[01/23/02] Spam And Eggs For Breakfast
[01/09/02] Let Them Eat 56K
[12/12/01] One Web Site To Rule Them All
[11/14/01] How To Buy Without Getting Distracted By Shiny Objects
[10/31/01] The Allegory Of Halloween, The Economy And The World
[10/17/01] Undertrained, Underpaid And On The Front Lines
[09/19/01] Reflections On The Job Of The Press During A National Tragedy
[09/05/01] You've Got Repression!
[08/08/01] Brother, Can You Spare Some Processing Power?
[07/11/01] Conventional Wisdom Alert: Don't Buy A Company's Stock If You Wouldn't Buy Its Products
[06/27/01] Chicken Little And The Internet
[06/13/01] Tech And The Single Girl
[05/16/01] So Long And Thanks For All The Laughs
[05/02/01] Finding Great-Grandparents In Cyberspace
[04/04/01] Lighting The Dark Fibers For The Internet2
[03/21/01] Islands In The Clickstream
[02/21/01] Building A Better Couch Potato With Digital Cinema
[02/07/01] Things I Don't Want To Buy Over The Internet
[01/31/01] Who's Been Snooping In MY Inbox?
[01/10/01] The Fuzzy Line Between Catalog Marketing And E-Commerce
[12/27/00] When The Internet Becomes Your Physician
[11/29/00] Got A Feel For My (Web-Enabled) Automobile
[11/01/00] Busting The Dot Cons
[10/18/00] The Rising Backlash Against Information Retrieval
[10/04/00] Getting A Window Seat On Online Travel Planning
[09/06/00] Sending Money To Cyberstrangers
[08/23/00] Breaking The Language Barrier
[08/10/00] Excuse Me, You're Squatting On My Domain Name
[07/26/00] Babes In Internet Land
[07/12/00] Saving The Web For Posterity
[06/20/00] Online Health Care: Checking For A Pulse
[05/31/00] Curling Up With A Good E-Book?
[05/17/00] Forget The Oscars, Bring On The Webbys
[05/08/00] I Love You To Death
[04/20/00] The Internet Gender Gap
[03/22/00] The Flap Over MP3
[03/08/00] WhoopsLittle Johnny Launched The Missiles: The U.S. Government's Crusade To Safeguard Its Systems
[02/09/00] Car Shopping Without Pain
[01/26/00] Looking For A Better Fruit Cup, Online
[01/05/00] The E-Commerce Nightmare Before Christmas
[12/15/99] Downloading A Sweater
[11/17/99] Spam Us Not Into Frustration
[11/03/99] Like Nails On A Chalkboard: Web Site Irritants
[10/20/99] The Multitasking, Web-Enabled Call Center Agent
[10/06/99] Innocents Abroad: E-Commerce Across International Borders
[09/22/99] Joining The Boston E-Party
[09/08/99] Exploring The E-Commerce Iceberg
[08/25/99] E-Service: Who's Naughty And Who's Nice
[08/11/99] Taking A Chisel To The Brick And Mortar
[07/28/99] E-Commerce Regulation: Making Order Out Of Chaos

[10/27/04] The Big Gorilla Drops the Presence Shoe on Desktop Telephony
[10/18/04] The New Excitement of Telephony
[09/29/04] Unified View: How Shall I Contact Thee? Let Me Count the Ways
[07/26/04] Instant Messaging Finally Making Its way Into Unified Communications

[07/19/04] “Informal” Virtual Contact Centers – “Putting the CC Cart Before the UC Horse”

[06/28/04] Migrating Convergence Through Telecommunications User Groups

[05/18/04] Converging Push-to-Talk At The Desktop?
[05/11/04] Enterprise Telecommunications “Macro-productivity” Comes Into Focus
[04/13/04] It’s Not Your Father’s IVR! The Big Gorilla Weighs In With Microsoft Speech Server 2004
[03/22/04] Enterprise Migration Was Moving At VoiceCon 2004
[03/11/04] Is Everything In The Contact Center Going To Be VoIP?
[02/06/04] Avaya IP Voice Mail Goes Mod(ular)
[01/15/04] More Communications Convergence In The Year Ahead
[12/11/03] Avaya Forum Barcelona: Optimize Your Enterprise Communications -- Reduce Cost, Lower Risk, Grow Revenue
[11/26/03] On The Conference Trail
[11/12/03] Interacting With Interactive Intelligence Inc.
[10/09/03] We Can’t Be Everyone’s “Buddy” All The Time! The Need For Something More Than IM
[09/09/03] The Payoff of IP Communications to Enterprise Users: Exploiting Multi-modal Communications Availability

[07/26/04] Not Making Enough Sales? – “Sales is the New Marketing”

[11/19/03] Guaranteed Sales Success: How Surveys Can Help You Develop Winners & Sell More Without Risk
[10/02/03] Sales Channels Fail At The Source: How To Make Your Distribution Network Stronger
[07/18/03] Is Advertising Making You Money?
[06/10/03] Don’t Be SHY When It Comes To Your Sales
[05/02/03] Who’s Calling For Your Success?: Contact Centers That Work
[04/26/03] Sell More With CONFIDENCE In Your Marketing
[03/13/03] Sex Is Not Love: Just Like Your Advertising Is NOT Marketing
[02/04/03] Can You Sell Anything These Days?
[01/07/03] Profiting With PR Power, Part VI: Give A Little Bit And You'll Get A Lot
[12/02/02] Profiting With PR Power, Part V: When Advertising Doesn't Work
[11/04/02] Profiting With PR Power, Part IV: Your PR Advantage On The Internet
[10/07/02] Profiting With PR Power, Part III: Hired Guns, Or DIY?
[09/09/02] Profiting With PR Power, Part II: Building Your Strategic PR Plan
[08/05/02] Profiting With PR Power, Part I: Public Relations For Your Technology Marketing
[07/08/02] Motivating Your Customers To Be Your Best Salespeople
[06/03/02] Sell More With The Best Salespeople: Your Customers
[05/08/02] To Get Your Profits Up, Speak Up!
[04/01/02] Would You Operate On Your Own Brain? Internet Surgery For Technicians
[03/04/02] What Are You Worth?
[02/04/02] Winning And Keeping Customers Requires Leadership
[01/07/02] Make Your Marketing A Media Star
[12/03/01] On Holiday Marketing
[11/05/01] Technology Cant Help You Without A Strategy
[10/01/01] Marketing In Hard Times
[09/04/01] Win More Business With Customer Testimonials
[08/06/01] Use Your Marketing To Keep People Away, Part II: Tactics For Qualifying Prospects
[07/02/01] Use Your Marketing To Keep People Away
[06/04/01] Achieve Greater Success With One More Question
[05/07/01] Ask Questions To Reap Greater Returns On Your Marketing
[04/02/01] Telephony Experts Fear The Phone?
[03/15/01] Get A $10,000 Ad Free: How To Publish Your Knowledge And Attract Prospects
[02/05/01] Knowledge Is Power: How You Can Profit From Customer Segmentation
[01/02/01] Time And Your Marketing
[11/06/00] Networking Power, Beyond Switches And Routers
[10/02/00] When You Cant Get No Respect, Improve Your Marketing
[09/05/00] How You Can Advertise More Wisely
[08/07/00] Marketing Supercedes A Single Department
[07/05/00] Marketing Is More Than Just Materials
[06/05/00] Brand Your Company, Not Your Product
[05/02/00] This Column Is About YOU

[10/26/04] Beyond References: How Reference Program Intelligence Can Inform Product Development
[10/26/04] Beyond References: What Your Reference Customers Really Want - By Steven T. Nicks
[09/28/04] Beyond References: Your Brand Obituary - How Would Your Company Like to Be Remembered?
[09/13/04] Leverage Your Key Success Customers for More Effective Sales

[09/08/04] Ten Smart Things Companies Do to Leverage their Customers - Part 2

[08/31/04] Ten Smart Things Companies Do to Leverage their Customers

[08/17/04] Fueling Organic Growth in a Shifting Technology Market

[04/02/04] The Risk, The Reward: Know What Customer References Really Say About You
[03/08/04] Building A Bridge To The Field: Actionable Strategies To Gain Sales' Buy-in Of Your Company’s Customer Reference Program
[02/04/04] How To Launch A Successful Customer Reference Program
[01/07/04] A Case For The Customers: Addressing Strategic Issues That Face Your Customer Reference Program
[12/01/03] The Art Of Referencing: Accelerating Sales Through Satisfied Customers

[09/02/04] Meet the Media: Your Key Messages in the Real World
[09/02/04] Meet the Media: Your Key Messages in the Real World

[08/09/04] A Look Inside Media Training
[07/14/04] Being – And Staying – “On Message”
[06/15/04] Key Messages & Support Points
[05/19/04] Key Message Development
[04/19/04] Strategic Differentiation
[03/23/04] Being Strategic
[02/20/04] Making the Media Your Ally
[01/21/04] Lifting The Veil: What Is News?
[12/15/03] The Sound Of A Tree Falling

[11/10/04] What the Recent FCC Vonage VoIP Ruling Really Means
[10/15/04] Is the FCC Stifling Competition?
[10/04/04] VoIP Service Providers: Think iPod not Wal-Mart
[09/23/04] Is China the Next Japan?
[08/03/04] Integral Access Delivers Residential Broadband
[07/29/04] Centillium Chips Away At VoIP Market Barriers
[07/26/04] WiMAX: The Great Equalizer
[07/23/04] Is Microsoft Slowing Down?
[07/23/04] Presence Meets The Cell Phone Thanks To Orative
[07/19/04] My Progress in Switching to AT&T CallVantage
[07/19/04] CoIP: Conferencing over IP
[07/16/04] Multiple Products From MultiTech

[06/28/04] AT&T CallVantage: Checking Under the Hood

[06/15/04] WiMAX Opportunity

[06/01/04] Using Gmail to Poach Customers: Competition Now Truly a Click Away

[05/27/04] Plantronics DSPs 400

[05/06/04] Finding The VoIP Path Of Least Resistance
[05/04/04] Adding VoIP To The SMB
[05/03/04] You Can Never Be Too Thin or Have Enough Bandwidth
[04/30/04] Improve Self-Service, Get Paid
[04/29/04] Breakthrough! Videoconferencing Over 20 Kbps
[04/28/04] Walk, Don’t Sprint Into VoIP
[04/28/04] Alcatel: Delivering VoIP Or MSPD Or MMoIP?
[04/27/04] VoIP: Testing 1,2,3
[04/27/04] Netrake Announces Consumer Service Provider Solution
[04/26/04] Bundling: Another Novel Way To Reduce Churn And Increase Profit
[04/22/04] Better Management Of Enterprise VoIP
[04/21/04] VoIP Without The DSP
[04/19/04] Help With Services From IP Unity
[04/13/04] IceNet: VoIP Quality Of Service
[04/05/04] Google Gmail Vs. Hysterical Privacy Lunatics
[03/19/04] Axing The $22 Billion-Plus Directory Assistance Market!
[03/17/04] Hundred Dollar PBXs!?!
[03/11/04] Offshore Outsourcing Makes Wall Street Journal Front Page
[03/10/04] Product Review: Think Outside Stowaway Infrared Wireless Keyboard
[03/09/04] Product Review: Allways Wireless Headset
[03/08/04] Product Reviews: GN Netcom GN 6110 And GN 6210 Bluetooth Headsets
[03/05/04] TMC’s New Keyword E-mail (Keymail) Service
[02/12/04] It’s A Good Time To Be In VoIP: INTERNET TELEPHONY Conference & EXPO 2004 Day 1 Recap
[02/04/04] The Future Of IP Telephony: A Panel Discussion At INTERNET TELEPHONY Conference & EXPO
[01/29/04] Call Center Lobbying At The State Level

Archived Columns

[09/21/04] AOL Offers a Second Security Blanket

[09/16/04] NovaStor Offers Data Storage for Hurricane Victims

[09/08/04] Take Your iPod on a RoadTrip!

[08/25/04] P2P Legally. Really.

[08/25/04] TIM Says, "You've Got Java"

[07/22/04] Gabba Gabba Hey! Punk Goes On-Demand!

[07/09/04] MCI Offers On-Demand Application Service For Ease of Software Distribution
[07/01/04] To Speak To An Agent, Don’t Press 1: AT&T Introduces VoiceTone To Medco
[06/21/04] Size Does Matter - Enhance Your Web-Viewing Experience!
[05/24/04] The Next Revolution in Classroom Studies

[11/01/04] This CRM Is Sweet!
[11/01/04] QAS Ensures Address Data Validity
[10/28/04] New Solutions for Web-Based Self-Service
[10/28/04] Professor B’s Class Lecture on the CRS Report for Congress
[10/06/04] Sterling Audits Releases Two 2004 Usability Almanacs
[10/05/04] Beseech On Behalf Of Accountability
[09/24/04] A Brief Report On Technology In Colleges Survey
[09/23/04] Optivon Announces Hosted Service
[09/15/04] From SpeechTEK 2004

[09/03/04] Stop YELLING at me!

[09/03/04] Health Plan Clicks to Talk

[08/26/04] Upstream Not Caring To Be Trendy

[07/26/04] Acxiom Breached…Again
[07/20/04] Busted! Adeptra Fights Credit Card Fraud
[07/16/04] Helping Grandma
[07/16/04] Scaffolding The Gorge
[07/15/04] 'LA TIMES' Bolstered By AttachMate
[06/25/04] Q Intelligence Saves Cents, Using More Than Common Sense
[06/16/04] FTC: "Do-Not-Spam" Has Potential To Become "Do-Spam"

[11/12/04] Aastra to Buy EADS’ Enterprise Telephony Business
[11/12/04] Zoom Begins Shipping the V3
[11/12/04] Would You Add IPTV to Your Triple Play?
[11/11/04] Oui, Oui! DimiTel Powers French Business With VoIP
[11/11/04] Broadcom Adds Chips to IP Phones
[11/11/04] Vonage VoIPs the Southeast via Cable Partnership
[11/10/04] CallVantage Now in Office Depot
[11/10/04] Speaking Easy in WiMax City
[11/10/04] Skype Goes Cordless
[11/09/04] ‘A Revolution Has Occurred,’ Declares FCC Chairman Powell
[11/08/04] Vonage Will Bundle Linksys’ Wireless Router
[11/08/04] Entone’s Video Service Delivers for Triple Play
[11/08/04] Level (3) and NextWeb to VoIP Corporate California
[11/05/04] i3 micro and CommuniTech to Distribute VoIP Products
[11/05/04] DataLogic Buys Leftover Shares of VoIP Subsidiary
[11/05/04] Will VoIP Dig Fixed Line’s Grave?
[11/04/04] Qwest Expands Coverage, Invests Heavily in VoIP
[11/04/04] 8x8, Cognigen and CompUSA Ink Retail Deal
[11/04/04] Covad Adds Voice to Small Business in 14 New Markets
[11/04/04] Net2Phone Signs VoIP Cable Telephony Agreements in Europe
[11/03/04] PointOne Announces StarPoint IP Business
[11/03/04] Countdown Begins for FCC’s Ruling on VoIP
[11/03/04] Lucent Partners With Kagoor for Session Border Control Technology
[11/02/04] Bam! Linksys Kicks VoIP Up a Notch
[11/02/04] Convergence to Push VoIP via WiFi, Study Says
[11/02/04] BroadVox Chooses TCS for E911
[11/01/04] Avaya Delivers Video Over IP to Your Desktop
[11/01/04] Former MCI Execs Launch VoIP Calling Co.
[11/01/04] Bivio’s Platform to Secure VoIP
[11/01/04] BT’s All-in-One Bluephone Ready by Next Year
[10/29/04] Rio Rancho Back to Work on City-Wide WiFi
[10/28/04] Motorola’s Canopy Launches Wireless Broadband Platform
[10/28/04] Are You Ready to Surf on Air?
[10/28/04] ¡Olé! For VoIP in Spain and Latin America
[10/27/04] HelloSoft and Toshiba Partner on Cost-Effective Multi-Channel Solution
[10/27/04] CommPartners Helps WisperTEL Launch SOHO VoIP
[10/26/04] Spammers Face the Judge in Virginia
[10/26/04] Vonage Adds London Virtual Numbers
[10/26/04] Intrado Introduces 911Plus Info Check
[10/26/04] Intel Invests in WiMAX
[10/25/04] Surfing Free in Portland
[10/25/04] Tom’s VoIP to Speak Chinese, Maybe?
[10/22/04] I'm Sorry You Missed the Playoffs
[10/22/04] Newsom to San Franciscans: Free WiFi for Everyone!
[10/22/04] Bush and Kerry: Head to Head on Tech Issues
[10/21/04] Military Bases Getting VoIP via Cable
[10/21/04] Study Sees IP PBX in the Cards for European Enterprise Telecom
[10/20/04] Netrake and Camiant Partner to Aid Cable VoIP
[10/19/04] Global Crossing Teams Up With BroadVoice
[10/19/04] Microsoft’s Code Istanbul Goes Beta
[10/19/04] VoIP Inc. Powers the West Via Cable
[10/19/04] AudioCodes Adds Wireless/Wireline Server Offering
[10/18/04] Ontus Telecom Teams With Level 3
[10/18/04] Net2Phone Launches WiFi VoIP Apps
[10/15/04] Google Searches Your PC
[10/15/04] Convergence Will Drop Telecom Spending, Study Says
[10/15/04] FCC: Thumbs Up to Broadband over Power Lines
[10/14/04] AT&T CallVantage Now Local?
[10/14/04] Vonage and Intrado to Fix E911 in Rhode Island
[10/14/04] Will the Spots Burn Cingular?
[10/13/04] DataLogic’s IPN Releases VoIP Server
[10/13/04] USA-Datanet-Turns-to-Intrado
[10/11/04] VoIP Goes Retail Via Office Depot
[10/11/04] Uniden Unveils VoIP Adapter
[10/11/04] Now you Can SMS Google for Instant Responses!
[10/07/04] ITEXPO Fall 2004: Durance to Developers: Be the Killer Enablers
[10/07/04] ITEXPO Fall 2004: Tehrani’s IP Killer Apps Live Demos!
[10/07/04] ITEXPO Fall 2004: Edholm Sees Convergence in Our Industry’s Future
[10/06/04] ITEXPO Fall 2004: Our Satellite Connection with Skype
[10/06/04] ITEXPO Fall 2004: Inter-Tel and Avaya Keynote at IT Conference & EXPO
[10/06/04] ITEXPO Fall 2004: VoIP Experts Debate Regulation
[10/05/04] ITEXPO Fall 2004: Grand Opening Session
[10/05/04] ITEXPO Fall 2004: VoIP opportunities in the Military session
[10/04/04] ITEXPO Fall 2004: Fresh News As We Open Our Doors!
[10/04/04] ITEXPO Fall 2004: Peribit Presenting QoS session at IT Conference & Expo
[10/04/04] ITEXPO Fall 2004: Sphere Okayed by Dept. of Defense for Military IP-PBX Apps
[10/01/04] Uniqall’s Gridborg Changes Pricing Rules
[10/01/04] Meet Tombros: The First Convicted U.S. Wardriver
[10/01/04] VoIP, Inc. Wants to Partner with Cable
[09/30/04] VoIP Will Cash-in BIG, Study Says
[09/30/04] Linksys Double Hooks VoiceWing
[09/29/04] Digital Virgin Now on Sale
[09/29/04] Artisoft to Acquire Vertical Networks
[09/28/04] Bank of America Taps Cisco for IP Phones
[09/24/04] Microsoft to Spammers: See You in Court!
[09/24/04] VoIP, Inc. Adds on California and Georgia
[09/23/04] i2Telecom Expands VoIP in South America and the Caribbean
[09/23/04] DataLogic Goes Retail
[09/23/04] Completel Switches to VoIP with Nortel
[09/23/04] Xten and Plantronics Release Headsets
[09/22/04] WildPackets Releases Network Analyzer
[09/22/04] StarNet Pipes In Corporate VoIP
[09/22/04] AT&T’s Tests Traveling VoIP Service

[09/21/04] Ford Motors to Install VoIP Phones

[09/21/04] Nokia Brings VoIP to Broadband

[09/20/04] Texas Instruments Mobilizes IP Phones

[09/20/04] NuvioCentrex Now for Mini Biz

[09/20/04] Governator to Ban State Office P2P

[09/17/04] uAuthorize Makes VoIP Multilingual

[09/17/04] VoIPMDU Enhances VoIP Bundles

[09/15/04] Nuvio Calls it Discrimination

[09/15/04] VoIP, Inc. Gets a Million

[09/15/04] IBM Donates Voice Code

[09/14/04] Xten eyeBeams VoIP

[09/14/04] Optimum Voice Goes International

[09/13/04] IBM and Avaya Answer Calls

[09/13/04] Sprint and AT&T to Settle With FTC

[09/13/04] Net6 Secures Voice

[09/10/04] Lucent to Tango

[09/10/04] One Voice Also VoIPs

[09/10/04] Skype Now in Your Pocket

[09/09/04] FoneFriend Grows VoIP Services

[09/09/04] YAK Sets Up WorldCity

[09/09/04] Ofcom Watches Over VoIP in the UK

[09/07/04] Lucent Lights up Global Crossing’s Net

[09/07/04] WebEx CoIPs with Convedia

[09/07/04] As VoIP Spreads, Qovia Expands

[09/02/04] Commercial VoIP Goes East and West

[08/31/04] Up for grabs: Skype for Mac in Beta

[08/31/04] Lucent Joins the Army of One

[08/30/04] AOL Says: Me too, me too!

[08/30/04] AT&T Strikes $30M IP Tech Deal

[08/26/04] Cable Meets Sprint to VoIP

[08/24/04] Dear Santa: I Want a Wireless VoIP Phone

[08/23/04] CallVantage Now in the Service Isle

[08/23/04] VoIP Connects NY Docs and Patients

[08/20/04] AT&T VoIP Plan to go Nationwide and Beyond!

[08/16/04] Experts to Schwarzenegger: Switch to VoIP

[08/12/04] Hello…hello? Can you hear me now?

[08/11/04] Internet Telephony Conference and EXPO Moves to L.A.

[07/26/04] VoIP Tax 2: Adventures of the Pay-for-all Fees
[07/22/04] Verizon Joins the Bells’ Race to VoIP
[07/14/04] IRS to Cash-in on VoIP
[07/12/04] VoIP Game Rules to Follow
[07/07/04] AT&T Goes Hi-tech: Co. Launches VoIP Calling Plan
[06/28/04] VoIP at the Best SUPERCOMM in Years