TMC Labs Product Reviews & Testing
History And Background
TMC Labs began our mission in early 1996 as CTI Labs, coinciding with the
debut of CTI magazine. With the addition of product reviews written
for several TMC publications, including Customer Inter@ction Solutions
magazine, Internet Telephony magazine, as well as TMC's online
and Planet PDA, we changed to a
more fitting name -- TMC Labs.
In the beginning, the TMC publishers defined our mission: "To
conduct unbiased and objective product reviews in the style of the best
computer magazines, but focused on industry specific technologies such as
call center technologies and CRM."
Today, TMC Labs' mission has evolved to also include handheld and
mobile computing technology; biometric technology; IP telephony
technologies, including VoIP gateways, softswitches, IP phones, and QoS;
as well as enhanced services that service providers can offer their
We have built a solid reputation, and we pledge to continue providing
the most complete, most objective and most definitive product reviews in
TMC Labs prides itself on providing objective and detailed analysis of a vendor's product. We do this not only for the reader's benefit, but also for the vendor's benefit so that they may improve their product and hence its marketability and sales results. A vendor might ask us "How do we know you won't trash our product?" Well, we can't guarantee a "favorable" test result or a favorable write-up, as this would negate our objectivity. But what we can say is that one of the key deciding factors for purchasing a product or service is researching an unbiased expert opinion, which includes independent product reviews.
Benefits Of The Program
Vendors who engage TMC Labs for the Standard Program enjoy the following
benefits, some of which are brand new offerings and extremely valuable in
their own right:
- You will gain immediate competitive advantage with a powerful 3rd
party endorsement from the industry's most credible and highly
- A detailed objective test report showing the pros & cons of your
product or service.
- Actionable recommendations on how to improve your product or
- Publication of the test report within a specified TMC publication
within a 6-month timeframe.
- Posting of online Test Report link in the appropriate publication.
- A potential Editors' Choice Award which may be used in your
The TMC Labs Advantage
Unlike most testing facilities, TMC Labs has experience both in the
telecom and the datacom world. In addition, TMC Labs also has experience
with call center and CRM applications and other customer-facing
technologies. Only TMC Labs can draw upon the unique experience garnered
from years of testing telecom/datacom/call center products to provide
detailed analysis that often crosses multiple market segments.
From the very beginning in 1996, TMC Labs has been providing a unique
"Room for Improvement" section within its product and service
reviews. We decided from the very start to critique products regardless of
who they are -- whether they are a startup with almost no revenue to a
multi-billion dollar company, we will be brutally honest about the
For more information on
the review process and obtaining a product review, please contact Tom Keating at 203-852-6800 x149.