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NexRep: A Success Story

Five9


Abstract:

Today's customers expect efficient, personalized service when they communicate with a business, no matter the channel. So for contact centers, aligning the right agents to the right customers is critical success, as is maximizing agents' time and performance.

In this brief case study, learn how NexRep, a sales-driven call center, implemented a cloud-based inbound and outbound call technology in order to optimize agents for skill and performance, increasing efficiency and keeping customers satisfied.


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