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University Bound: A Case Study

Five9


Abstract:

Call centers today need the right technology to empower agents and help them monitor and manage client campaigns. University Bound, a digital marketing agency that helps colleges recruit students, wanted to be able to generate large numbers of student leads, increase speed to lead, and measure agent performance.

To do this, they chose a cloud-based contact center platform. View this brief case study to learn why University Bound chose this platform, and discover the benefits they experienced, including:

- High functionality and easy-to-access data
- 1 minute speed-to-lead time
- Better reporting tools to measure performance
- And more


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