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DirectBuy San Diego Success Story: Revving Up Calls- and Profits

Five9


Abstract:

DirectBuy, a wholesale-direct seller of consumer products and services, was having trouble with a slow outbound calling process. Their contact system was too rigid - it only allowed one-to-one calls and had not efficient means of weeding out "do not call" customers. As a result, DirectBuy suffered from frustrated agents and high cost-per-member.

Check out this brief case study to learn how DirectBuy implemented a cloud-based outbound call automation software in order to reach more prospective clients and handle calls more efficiently. Read on to learn about the specific benefits this tool offers DirectBuy, including:

-Tripled rate of outbound calls
-Decreased cost-per-member by $300
-Lowered leads-per-member by 10
-And more


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