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Case Study: NJ 2-1-1 Success Story: Passing the Ultimate Test

Five9


Abstract:

As an emergency information provider, NJ 2-1-1 needs to get the right answers to their customers as fast as possible. When the company realized their legacy contact center couldn't support the necessary call volume, they knew they needed to upgrade.

Check out this brief case study to learn how NJ 2-1-1 implemented a virtual, cloud-based contact center system that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Discover the benefits of this system, including:


-Fast, flexible call routing and integration with other providers
-Voicemail box setup for calls that can't be immediately addressed
-Web-based resources so customers and employees have real-time access to data
-And many more


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