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The smart city concept recognizes information and communication technologies as drivers of economic competitiveness, environmental sustainability and general livability. The challenge for governments, private industry, non-governmental organizations and other stakeholders is to determine collectively how to realize a smart city vision that meets their needs and accords with their local values. The Alcatel-Lucent Market and Consumer Insight team explored this and other key questions, ultimately determining that while partnership is critical, traditional public–private partnerships are not fully equipped to execute smart city initiatives. A third player is essential to the mix: the citizen.