Benefitting from Call Recording & Screen Capture And Avoiding Added PCI Compliance Requirements

CUSTOMER Magazine

Abstract:

There’s certainly value for call and screen capture recordings. Using recordings so contact center agents and their managers can review them for training, improved efficiency, resolving customer issues and documenting legal compliance. But PCI compliance rules make these processes much trickier when credit card numbers are recorded.

Learn more about one solution that meets PCI requirements and still get the business value out of call recordings. Download this supplement from CUSTOMER now.

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