The Rise of Outbound Applications in an Economic Recession (Strategic Focus)

Five9

Abstract:

Outbound interactive voice response (IVR) is the next generation outbound communication technology being adopted by
enterprises today. As cost pressures rise in the uncertain economy and enterprises look to decrease call volumes,
outbound IVR represents a tremendous area of growth over the next five years. This report will look at the tactical and
strategic opportunities for vendors and enterprises in a down economy and focus on the applications being deployed for
outbound solutions.

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