Words for Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center

Calabrio

Abstract:

It's time once again for contact centers to tweak the way they approach their employees to adjust for generational strengths and weaknesses. By focusing on the characteristics that make Generation Ys tick, your contact center can improve its ability to retain Generation Y agents and leverage their performance potential. If you modify the practices that have made your organization’s contact center successful over past generations, you can parlay this generation’s strengths into a significant win for your contact center now, and for other departments in the future.

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