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Elevating Customer Care via the Cloud

CUSTOMER Magazine


Abstract:

Paula Bernier, Senior Editor of CUSTOMER, recently spoke with Marty Beard, president and CEO of LiveOps, about cloud-enabled innovation and the social and mobile revolutions.

• How has the rise of the IP-based networks impacted the call center?

• How is the increased use and comfort level with video impacting how businesses engage with and deliver product/service/support to customers?

• How is the mobile boom impacting how businesses engage with and deliver product/service/support to customers?

• How is cloud computing impacting how businesses engage with and deliver product/service/support to customers?


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