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USAN How to Increase Your Sales with an IVR System

USAN


Abstract:

Upselling and Cross Selling Techniques That Transform Your IVR System From an Expenditure to a Profit Generator. Call centers and interactive voice response(IVR) systems have historically been considered a necessary expense of doing business. At the same time, businesses understand the value of upselling and cross selling. For years companies have offered incentives to agents who successfully upsold or crosssold. Unfortunately, this method of increasing sales is expensive.


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