Improving Hiring Performance: The Business Case for Virtual Interviewing

Hire IQ

Abstract:

Effective customer service operations starts with hiring people with the right
communication, technical, critical thinking and language skills. Many organizations
use telephone interviews early in the recruiting process as a way to observe some of
these characteristics and filter out those candidates who don’t adequately
demonstrate them. However, customary recruiter-led telephone interviewing can be
cumbersome, time consuming, inefficient and can actually miss some better-qualified
candidates.

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