USAN Truth or Dare Debunking Hosted Contact Center Myths

USAN

Abstract:

No SaaS discussion is complete these days
until someone touts the many benefits of
moving applications to the cloud. It’s hard
to ignore the promise of CAPEX and OPEX
savings, especially when many businesses
are still recovering from the economic crisis
and are searching for ways to provide
additional value to their customers. But not
all Software-as-a-Service (SaaS) offerings are
created equal. Some applications are a better
fit for the cloud than others, and some
providers are better capable of delivering
cloud-based services than others. Hosted call
centers are no different.

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