Cutting the Cord Part Two

Plantronics

Abstract:

As we described in Part One of this series, Discover, the mobility provided by wireless headsets in the contact center is a competitive advantage in customer service. But, like most strong competitive advantages, it involves new technology and new terms. Density, roaming range, compatibility, security, ergonomics... Is this yet another list of configuration issues for contact center managers to learn and hardware to maintain?

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