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Using Confidence-Based Technology in the Outbound Contact Center to Comply with Revised Government Policies

Sangoma


Abstract:

Traditional Automated Answering Machine Detection (AMD) Systems and the number of nuisance calls they generate have led to regulatory changes that effectively require turning off these systems or using a confidence-based technology such as Sangoma’s NetBorder Call Analyzer to yield the full benefits of AMD, while controlling the number of false positive AMD results in order to stay in compliance.


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