Key to Agility and Business Alignment

Computer Associates

Abstract:

While IT is clearly central and strategic to the delivery of business services to customers, there remains a significant communication gap between IT and business decision makers. It is difficult for IT to keep pace with the rate of change demanded by the business, and to communicate how business services are being supported. This leads to a credibility gap in IT and a lack of confidence by the business, the result of which is intentional over-provisioning of applications, spiraling IT costs and a lack of ability for IT to invest in innovation. This whitepaper looks at the need for IT to develop a new model for communicating with the business, how IT dollars are being spent, and how unnecessary IT costs can be avoided.

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