SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

4 Trends Changing the IVR Landscape

Interact Incorporated


Abstract:

The following whitepaper discusses the 4 trends changing the IVR landscape, including:

• Spoken word replacing button presses - a direct fallout of the ongoing trend from proprietary touch tone-based IVRs to VoiceXML-based IVRs
• The rise of SIP (Session Initiation Protocol) Telephony - more precisely, the rise of SIP-based VoIP (Voice over IP) telephony has given birth to pure software IVR platforms that run on standard servers (no expensive telephony cards required)
• Commoditization of Media Gateways - enabling the shift from TDM-based IVRs to Media Gateways coupled with SIP/VoIP software only IVRs
• Hosted solutions - the shift from on site enterprise IVRs to 3rd party service providers


Please complete and submit this form to have the white paper delivered straight to your inbox


First Name *
Last Name *
Job Title *
Company *
Address *
Address2  
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address
This is the email address the file will be delivered to. Please confirm this is correct before submitting
*
NEW — Early Notification
Check boxes if you would like to automatically receive related information on:



LATEST VIDEOS

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy