Global Sourcing (From) Return to Profitability…

Sitel

Abstract:

Going beyond just reducing costs, the outsourced contact center is a way to increase profits and improve the return on your customer investment.

How the evolution of the contact center is changing the client/provider relationship.

What drives the return you receive on your customer investment and what you can do to maximize it.

How to increase the economic value that results from building better customer relationships.

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