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NetBorder Integration with Genesys 7.5

Sangoma


Abstract:

Contact center managers everywhere are always looking for means to increase the effi ciency and productivity of human capital and technical assets under their control. The recent advent of IP Telephony (IPT) based on open standards such as SIP provides a powerful opportunity to ease and extend communications in the contact center, yielding signifi cant reduction in operating costs and increasing revenue opportunities. However, to achieve the desired results, it is critical that the promise of IPT be delivered in a progressive, non-disruptive manner. Sangoma Technologies and Genesys have partnered together to deliver seamless and highly optimized IP Telephony solutions for the Dynamic Contact Center. This document introduces the architecture, benefits and technical integration of the Sangoma/Genesys solutions.


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