SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

Improving the Efficiency of the Proactive Contact Center

Sangoma


Abstract:

Over the last few years, contact centers have evolved from being cost centers within corporations to playing a central part in customer relationship strategies. Yet, most contact center operation investments are targeted at handling inbound traffic in a reactive fashion. It is now crucial for corporations to incorporate proactive strategies in their contact centers in order to actively reach their customer base and prospects, and improve customer satisfaction and retention as well as the overall performance of the resources at hand. To properly execute proactive dialing campaigns and strategies, contact centers must combine and optimize a number of key technologies; one of which is Call Progress Analysis (CPA). This paper explores some of the ways that Sangoma NetBorder adds value to the proactive contact center by improving Call Progress Analysis (CPA) technology and making its integration very simple.


Please complete and submit this form to have the white paper delivered straight to your inbox


First Name *
Last Name *
Job Title *
Company *
Address *
Address2  
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address
This is the email address the file will be delivered to. Please confirm this is correct before submitting
*
— Early Notification —
Check boxes if you would like to automatically receive related information on:



LATEST VIDEOS

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2017 Technology Marketing Corporation. All rights reserved | Privacy Policy