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Introduction to NetBorder Suite for Contact Centers

Sangoma


Abstract:

Enterprise and Contact Center communications are rapidly embracing the power of VoIP. It is not a question of if VoIP will ever be deployed or not anymore. Real operations, real users, real ROIs are now achieved over IP infrastructures. Private Branch Exchanges (PBX), Automatic Call Distribution (ACD), Interactive Voice Response (IVR) systems, Predictive Diallers (or Outbound Dialling), Recording systems are all moving rapidly towards the IP infrastructure. Along the way, SIP has become the standard of choice to provide intelligent signalling between applications, telephones, gateways, media servers, etc. VoIP deployments in the enterprise can take multiple configurations. Typically, implementations tend to be deployed gradually, growing out of the legacy infrastructure.


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