SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

The Cost Efficiency of Cloud

Livevox


Abstract:

A significant trend in networking and telephony is set to radically alter the economics of call center
technology in favor of the buyer and lead to broader adoption of cloud contact tools in 2011.

Contact centers and telecom carriers alike are increasingly moving to IP infrastructure. Carriers such as
Verizon, Global Crossing and XO Communications have actively embraced Multi-Layer Protocol Label Switching (MPLS) as a way to transport voice and data. MPLS essentially sends voice and data along the
same secure, virtual "pipe." This improves the bottom line, because MPLS provides call centers a much
more cost efficient way to contact customers. Launching calls via MPLS is less expensive than through
the Public Switch Telephone Network and just as secure and reliable.

IP/MPLS then serves as the bridge to secure, high quality cloud application access. Combining IP/MPLS
with cloud contact technology can lead to cost efficiency up to 50% compared to traditional call center
hardware. In this way, MPLS is a game changer.


Please complete and submit this form to have the white paper delivered straight to your inbox


First Name *
Last Name *
Job Title *
Company *
Address *
Address2  
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address
This is the email address the file will be delivered to. Please confirm this is correct before submitting
*
NEW — Early Notification
Check boxes if you would like to automatically receive related information on:



LATEST VIDEOS

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.