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Security Considerations For an IP PBX and Contact Center

Interactive Intelligence


Abstract:

This whitepaper discusses inherent security capabilities of the Interaction Center
Platform® IP technology from Interactive Intelligence, and how the IC system fits
into the communications security policies already in place in many organizations.
Specifically, this document explains security concepts from the framework of the
OSI network model, along with the network operating system environment,
network security policies, and compliance issues.


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