SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

A Practical Guide to Measuring Customer Satisfaction in the Contact Center

Interactive Intelligence


Abstract:

"Call centers have become obsessed with customer satisfaction. Unfortunately, not all of them know how to measure it." That assessment came from Greg Levin of the International Customer Management Institute more than two years ago1, and it's alarming how many call centers and contact centers still don’t know how to effectively measure satisfaction and improve it on a continuous basis - especially in an economy where customer approval is beyond paramount.


Please complete and submit this form to have the white paper delivered straight to your inbox


First Name *
Last Name *
Job Title *
Company *
Address *
Address2  
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address
This is the email address the file will be delivered to. Please confirm this is correct before submitting
*
How many end users do you have? *



Are you considering replacing or adding any of the following systems? Check all that apply *









What is your time frame for implementing these systems? *


NEW — Early Notification
Check boxes if you would like to automatically receive related information on:



LATEST VIDEOS

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved.