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Customer Service in the Age of the Cloud

Fusion


Abstract:

The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example. The company found that 67 percent of Americans consider the quality of customer support to be a "very important" factor with respect to brand loyalty. And that "quality" bar is being raised every year according to 56 percent of U.S. consumers.


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