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Finding a True Cloud Contact Center – Top 5 Myths Dispelled

LiveOps Cloud


Abstract:

Cloud technology is one of the most misunderstood concepts of our time. Software as a service from the cloud has distinct advantages, but with all the market hype, it’s difficult to decipher between what is myth and what is reality.

This eBook delves into the top 5 myths around choosing a cloud-based contact center. It provides insight from key industry players including Gartner, Salesforce.com, IDC and Microsoft to expose the realities and latest trends, bringing clarity to your decision making process.


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