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7 Tips for More Effective Call Center Scheduling

Monet Software


Abstract:

In these challenging economic times, every call, every customer interaction and every dollar counts. Many CRM and contact centers still use spreadsheets or other manual tools to manage their workforce and pay dearly every day, due to inefficient schedules, overstaffing or missed service levels. We have created a list of 7 best practices for call center scheduling to not only keep your call center running efficiently, but maintain service levels, customer base and revenues growing.


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