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Moving Beyond Interaction Analytics to an Omnichannel World

CallMiner Eureka


Abstract:

Omnichannel is the future of customer service and support. Download the white paper “Moving Beyond Interaction Analytics to an Omnichannel World,” to find out what you can do NOW, to prepare. While speech and interaction analytics have proven invaluable in a multichannel environment, as omnichannel gains prominence, firms will need to understand and embrace Customer Journey Analytics, also referred to as Customer Engagement Analytics.


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