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Bringing Contact Centers Up to Speed in a Cloud-Based World

Ytel


Abstract:

Several KPIs that will destroy or grow your contact center.

Whats inside:

Get the most out of your contact center by measuring the right KPIs and making sure your tech is up-to-date. In this whitepaper you will learn:

- If you have the right reporting in place to benchmark success for your contact center.
- If you have enough resources to maximize performance in your contact center.
- If you have the right hardware and bandwidth in place for your agents.


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