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4 Tips to Improve Intraday Management in your Contact Center

Monet Software


Abstract:

Intraday management is a set of activities performed within the course of a day or a contact center shift to manage unplanned events that require immediate action to maintain consistent performance. These include staffing, exception management, change requests and management reporting. This data helps managers make change before the customer experience is affected. And all it takes is a few hours to lose customers.

Download Monet Software's New White Paper on Intraday Management and learn how to improve it with four simple tips.


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