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Mastering Call Routing: 5 Essential Strategies to Minimize Misroutes and Maximize Satisfaction

Nuance


Abstract:

40% of all customer interactions are handled over the phone, meaning it’s channel with significant financial impact. When it comes to your IVR, the system handling the overwhelming majority of your phone contacts, misroutes are your customers’ most acute source of frustration. Download this guide to learn the top mitigation strategies that can eliminate time-wasting, frustrating misroutes – not only reducing costs, but also improving your customer satisfaction in the process.


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