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How to Immediately Improve Customer Satisfaction and Save Money

JD Power


Abstract:

Unfortunately, most organizations don’t get nearly enough out of their VoC programs and end up wasting their time and money, but there is hope.

The following tips provide fundamental insights that can help you maximize the effectiveness of your VoC program and help you identify your true strengths and weaknesses, understand what can be done operationally to improve, and which activities you should be prioritizing to drive profits.


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