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The Benefits of Dynamic IVR

NewVoiceMedia


Abstract:

With the IVR accounting for as much as 30-40% or more of a call, isn’t it time to really examine how you handle calls through it? Imagine being able to direct customers with outstanding
invoices straight through to finance. Imagine a world where customers with an open case get priority routed through to the agent who was handling their query. Imagine being able to
differentiate your customers by region, or by value, or anything else that matters to you. Imagine giving the power back to your customers to serve themselves.

That is the power of a dynamic IVR. Download this white paper to learn more.


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