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MARKETS » NFV VoIP Solutions WebRTC

HOT TOPICS » SD-WAN CONTACT CENTER SOLUTIONS VIRTUAL OFFICE AUDIO CONFERENCING

TMCNET eNEWSLETTER SIGNUP

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How to Improve Your Net Promoter Score by Addressing Customer Effort

Virtual Hold Technology

Abstract:

Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.

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