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The Business Benefits of Better Sound

VXi


Abstract:

Better Agent/Customer Engagement = Happier Customers = More Sales

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue?

In a recent study testing noise canceling headsets, VXi headsets produced a significant improvement to each of these challenges. Overall average hold time fell 17 percent, while revenue per call showed a net increase of 21 percent compared to the control group.

VXi headsets are designed and engineered to deliver the best possible clarity and intelligibility, so every word on both sides of the conversation is both heard and understood.

Download now to learn more!


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