SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

Revolutionizing QA with Speech Analytics

Knoahsoft


Abstract:

Speech analytics can revolutionize the quality assurance function within the contact center by reducing the amount of time managers spend looking for calls to review by 80 percent. Speech-enabled precision monitoring allows 100 percent of calls to be captured, categorized and analyzed for trends and patterns which frees up managers to help with customer calls and coaching agents.

Download this white paper to learn how transitioning from traditional to precision monitoring streamlines the feedback process for managers and agents, reduces attrition, and improves the overall customer experience.


Please complete and submit this form to have the white paper delivered straight to your inbox


First Name *
Last Name *
Job Title *
Company *
Address *
Address2  
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address
This is the email address the file will be delivered to. Please confirm this is correct before submitting
*
— Early Notification —
Check boxes if you would like to automatically receive related information on:



LATEST VIDEOS

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2017 Technology Marketing Corporation. All rights reserved | Privacy Policy