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Can you afford to bring your customer service operations back to America?

NeoVox


Abstract:

The real question is: Can you afford NOT to?

By improving customer satisfaction, driving down average handle time (AHT), increasing first call resolution (FCR), and improving efficiency across overall performance metrics, NeoVox Global created a model that has consistently outperformed off-shore/near-shore competitors for their clients in every key performance indicator (KPI), this includes cost per call (CPC)!

Avaya, the leading innovator in contact center technologies, conducted a case study highlighting the performance of NeoVox Global for one of the largest debit card companies in America using Avaya technologies in their on-shore customer contact center. NeoVox Global was the driving force behind the customer service turnaround at RushCard.

Is it time to re-consider who is taking care of your customers?


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