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Looming Challenges in the Hosted IVR Market

Contact Solutions


Abstract:

Frost & Sullivan's Customer Value Leadership Award is based on the findings of its Best Practices Research. Contact Solutions was awarded the Customer Value Leadership Award for Best Practices Research on hosted interactive voice response (IVR) solutions in 2014. The award was presented to Contact Solutions to recognize the company's focus on improving the return on investment for their customers. Contact Solutions has made a purposeful impact on the value its customers receive, which has translated to improved customer retention as well as customer growth.


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