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What Can I Do 4 U?

Contact Solutions


Abstract:

The breakthrough mobile survey, "What Can I Do For U?" was conducted in late 2013 and taken by more than 1,200 consumers. The survey set out to examine customer satisfaction and adoption rates of mobile customer service tools. The results show that consumers overwhelmingly agree that their customer service needs are not being met - especially within the mobile channel. Part of Contact Solutions series on mobile customer care, these survey results are enlightening when it comes to customer attitudes about their mobile experience.


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