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Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor

CGS


Abstract:

The call center industry has many offerings and finding a potential vendor can become an extremely daunting task unless you understand the process. Selecting a best-fit call center vendor requires due diligence and a meticulous attention to detail because you are essentially putting your customer relationships in the hands of your vendor.

This whitepaper will provide you with recommendations on how to embark upon your search for a contact center vendor and key factors you must take into consideration.

You will learn:
- How to assess the size of a potential vendor based on the growth projections of your own organization
- How to find a provider that has a solid understanding of your specific industry and has conducted business in your vertical
- How to understand pricing and define total cost of ownership
- How to find a contact center vendor that has a proven track record of dependable uptime and a reliable disaster recovery program


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