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Medical Alert: A Success Story
Five9
For emergency monitoring device provider Medical Alert, staying on top of their contact center operations is the highest priority - the safety of their customers depends on it! So when Medical Alert began to experience rapid growth, they knew their current premise-based phone system wasn't going to cut it.

In this brief case study, explore how Medical Alert implemented a cloud-based contact center technology to overcome the challenges of its outdated phone system, including:

- Frequent outages
- Poor reporting capabilities
- Inability to integrate with Salesforce and other CRM apps

Read on to learn about the benefits this new tool offers Medical Alert, and why choosing the cloud for the contact center could be the right choice for your company as well.
NexRep: A Success Story
Five9
Today's customers expect efficient, personalized service when they communicate with a business, no matter the channel. So for contact centers, aligning the right agents to the right customers is critical success, as is maximizing agents' time and performance.

In this brief case study, learn how NexRep, a sales-driven call center, implemented a cloud-based inbound and outbound call technology in order to optimize agents for skill and performance, increasing efficiency and keeping customers satisfied.
OnBrand24: A Success Story
Five9
OnBrand24, a leading US provider of call center outsourcing services, was beginning to feel the weight of an outdated, premise-based phone system. It didn't have the latest contact center features OnBrand's customers were requesting, and the features it did have were less than stellar. In order to please their clients' growing demands, OnBrand24 needed to make a change.

In this brief case study, learn how OnBrand24 implemented a new, cloud-based contact center system that supported inbound and outbound calls. Read on to learn the benefits OnBrand experienced from this technology, including:

- Greater transparency into call results
- Easy integration with other client CRM software
- More effective call prioritization
- And more!
University Bound: A Case Study
Five9
Call centers today need the right technology to empower agents and help them monitor and manage client campaigns. University Bound, a digital marketing agency that helps colleges recruit students, wanted to be able to generate large numbers of student leads, increase speed to lead, and measure agent performance.

To do this, they chose a cloud-based contact center platform. View this brief case study to learn why University Bound chose this platform, and discover the benefits they experienced, including:

- High functionality and easy-to-access data
- 1 minute speed-to-lead time
- Better reporting tools to measure performance
- And more
Case Study: NJ 2-1-1 Success Story: Passing the Ultimate Test
Five9
As an emergency information provider, NJ 2-1-1 needs to get the right answers to their customers as fast as possible. When the company realized their legacy contact center couldn't support the necessary call volume, they knew they needed to upgrade.

Check out this brief case study to learn how NJ 2-1-1 implemented a virtual, cloud-based contact center system that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Discover the benefits of this system, including:


-Fast, flexible call routing and integration with other providers
-Voicemail box setup for calls that can't be immediately addressed
-Web-based resources so customers and employees have real-time access to data
-And many more
DirectBuy San Diego Success Story: Revving Up Calls- and Profits
Five9
DirectBuy, a wholesale-direct seller of consumer products and services, was having trouble with a slow outbound calling process. Their contact system was too rigid - it only allowed one-to-one calls and had not efficient means of weeding out "do not call" customers. As a result, DirectBuy suffered from frustrated agents and high cost-per-member.

Check out this brief case study to learn how DirectBuy implemented a cloud-based outbound call automation software in order to reach more prospective clients and handle calls more efficiently. Read on to learn about the specific benefits this tool offers DirectBuy, including:

-Tripled rate of outbound calls
-Decreased cost-per-member by $300
-Lowered leads-per-member by 10
-And more
Customer Magazine: Strategic Solutions Series (JD Power)
JD Power
Your contact center relies on benchmarking performance to assess and strategize key business objectives. But, is your organization falling victim to benchmarking hazards? In this whitepaper, Mark Miller, senior director of contact center solutions at J.D. Power, explains benchmarking hazards to avoid and tips to improve your benchmarking strategies. These true benchmarks can help an organization reach targets and maintain a culture of ongoing improvement.
Fixing the Everyone Problem
Varonis
Every organization stores volumes of data on their file servers, NAS devices, and in SharePoint and Exchange, yet it is almost impossible to manually answer critical data management and protection questions. Read this whitepaper to find out how to automate access control clean-up and management - with no performance impact.
Faster SharePoint Migrations with Varonis
Varonis
Varonis data governance software can help expedite and streamline the migration of unstructured data from file shares to SharePoint servers and once complete, Varonis can continue to provide the recommendations for access controls that will ensure need to know based access that is in step with data growth.
VoIP Security: More Than Just IT Risk
VoIPShield
With VoIP adoption on the rise, businesses face growing risk from a wide range of threats targeted at their data networks. VoIP may be attractive for its economic benefits, but without proper security in place, it will be the weak link in your data security chain that hackers will quickly exploit. This new White Paper is based on research from across the IT sector, and was authored by the highly-regarded analyst consultancy, J Arnold & Associates.
Defend Against Injection-based Attacks
Klocwork
It goes without saying that as software becomes more prevalent in our daily activities, it becomes imperative that we implement that software in the most secure manner possible.

Software is everywhere and touches everything we do - from the computers we work on to life-saving insulin pumps and pacemakers. Software controls and manages the embedded systems that provide us with electricity, water, natural gas, transportation, communications, and more. Increasingly, all these devices and systems are connected to each other behind the scenes, resulting in a growing "network effect".

Couple this with end-users that expect devices to work properly and don't want to think about the technical ramifications of the software being used and we begin to realize how important it is to write code that is resistant to malicious attack.

This first in a series of white papers explores the most common security vulnerabilities currently plaguing the software development industry, and presents different ways in which Static Code Analysis, or SCA, can detect them. When you download "Defend Against Injection Based Attacks" you will learn:

- A detailed description of the weakness
- How each weakness presents itself to the end user and the developer
- An explanation of the mitigation strategies to help resolve each issue
Making the Leap: Taking your Call Center to the Cloud
Genesys
If you manage or work in a call center, you're aware that customer frustration is one of the biggest challenges you face. But even the best-managed call centers can only do so much. Fortunately, there's a new way to handle customers where they can feel like they have more control, can get their answers more quickly and get their problem resolved faster.

In this white paper, you will learn why moving to the cloud for SMS messaging, inbound IVR, mobile marketing, and proactive communications in your call center will make for a better customer experience.
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