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TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Reduce UC Costs and Increase Business Performance in the Cloud
11/13/2015 1:42:33 PM
Learn what IT Pros consider important when evaluating Unified Communications solutions. This white paper explores:

• The growing market for Unified Communications as a Service
• Advantages of Cloud over on-premises systems
• Finding the right UCaaS partner
The Case for Cloud Communications
11/13/2015 1:41:54 PM
Cloud computing technology is revolutionizing the face of IT and business phone services. Learn why Cloud Communications has become increasingly attractive to businesses of all sizes. This white paper explores:

• Current trends in Cloud Communications
• The impact of Mobile Communications
• Security in Cloud Communications
Enhancing the User Experience with Cloud UC
11/13/2015 1:39:32 PM
Contrary to popular belief, unified communications isn’t about the technology – it’s about the user experience. This white paper explores:

• What “Unified Communications” really means
• Key differences between traditional phone systems vs. cloud services
• What to look for in a contemporary communications solution
HP WFO: A New Position for a Brand you Trust
Frost & Sullivan
11/12/2015 9:34:20 AM
When HP went through its restructuring exercise several years ago, something magical happened for contact centers. The shackles came off and HP’s contact center offering started to get the attention it deserved, and HP WFO Software group was born. Currently with 24 technology patents in the contact center arena, HP has built its practice through acquisitions, internal technology innovation, and also by gaining a wealth of experience running its own contact centers.

With a 32-year history of innovation in the contact center industry, HP WFO Software (formerly etalk) provides enterprise contact centers with a fully integrated workforce optimization solution for: Strategic planning, Workforce management, Call recording, Coaching and eLearning, Interaction analytics, and Surveying.

In this paper we discuss:

• The structure of HP WFO Software
• Frost & Sullivan’s research on multi-channel options in the contact center
• The use of Voice of Customer, speech and multi-channel analytics
The Key to a Sustainable IP Reseller Strategy: Partner With the Right Provider
11/5/2015 12:30:23 PM
Not only is the UC market experiencing uninterrupted growth, it is simultaneously undergoing significant change. Most notably, the market is aggressively shifting toward IP-based communications, driven by the proliferation of such technologies as cloud computing and mobility.

Many industry pundits posit that the market is currently undergoing its greatest shift since the initial emergence of UC, which originally disrupted the on-premises PBX industry. As such, traditional telecom resellers can no longer rest on their laurels if they hope to more aggressively compete and gain share in this rapidly growing and changing market. Rather, they need a solid game plan that will quickly drive them toward IP, which will in turn bolster their competitiveness and market relevancy.

In this white paper you will review the top benefits of IP communications for the enterprise and the key to unlocking success.
Transforming Margin Into Capacity With Liquid Spectrum
11/4/2015 9:30:46 AM
As optical networks become increasingly flexible and software-driven, network operators need to rethink the Present Mode of Operation for planning and deployment. Flexible coherent modems and programmable photonics are essential tools in extracting the most value from a given network investment. The ability to leverage Liquid Spectrum techniques can transform network margin into capacity that can be used for network optimization, new service offerings, or increased availability.
Hybrid Optical Cables for High-Speed Digital Video
Cosemi Technologies, Inc.
10/23/2015 9:01:37 AM
As AV displays continue to get bigger with higher resolutions, the IO connection between devices becomes a barrier and limits the user experience. Designed for cable manufacturers, this whitepaper from Cosemi summarizes how a hybrid active optical cable supports video transmission for consumer applications at a high data rate and enables a high-speed interconnect between devices.
The Shift To Mobile Breathes New Life Into Old Interactive Voice Response Systems
10/15/2015 1:21:24 PM
This white paper, authored by the 451 Research Mobility Team (powered by Yankee Group) Director, Sheryl Kingstone, addresses the opportunity to improve customer service via mobile.

Key Discussion Points:

• New forms of mobile interactions that eliminate traditional frustration points and enable businesses to become more transparent as customers demand more control and insight into their interaction
• How companies can improve the availability of the right information at the right time to win back customers who developed a lack of faith around self-service initiatives
• How simplified and context-driven interactions reduce inbound call volume and streamline information for the agent
• How visual interactions overcome the problematic tradeoff between usability and functionality that traditional IVR systems suffer from
Demystifying Omnichannel Customer Engagement
10/15/2015 1:18:17 PM
Richard Snow, VP & Research Director of the Ventana Research's Customer and Contact Center Research practice, discusses the need to deliver a consistent, continuous and contextual customer experience both within and across multiple communication channels (voice, mobile, web, digital, social).

Key Discussion Points:

• Omnichannel customer engagement overview
• What consumer trends drive omnichannel engagement?
• How to implement an omnichannel journey that is customer centric focused?
• How to build a business case for omnichannel customer engagement?
Visual IVR vs Other Self Service Options
10/15/2015 1:15:09 PM
Learn how Visual IVR empowers your customers and your agents while making traditional connectivity solutions like chat and click to call easier to engage and use.

Key Discussion Points:

• How to quickly offer a personalized and connected experience to your customers as 69% of them already expect to hop across channels effortlessly (Forrester)
• Seamlessly blend self service with agent assisted service across multiple channels
• Find out how Visual IVR compares and complements common contact center connectivity solutions such as: chat, click to call, cobrowse, virtual agents
"The Mobile Customer" chapter of ContactBabel's "US Contact Center Decision-Makers' Guide 2015"
10/15/2015 1:05:31 PM
With the rapid growth of smartphone users, the mobile customer is relevant to every organization, in every vertical market, in every geography of the world. This chapter discusses what it means to offer mobile customer service for both businesses and customers.

Key Discussion Points:

• Mobile customers communication methods
• Cross-channel escalation
• Comparison of self-service solutions
• Corporate ownership of the mobile function
• Future trends in Mobile
The Cloud Batting Order: Understanding How Communications Fits in the Lineup
10/1/2015 10:41:53 AM
In business, as in baseball, communication and collaboration are critical to working like a team toward a common goal. Having the right equipment can be a big part of that. Chances are, you’ve already moved some of your business applications to the cloud, which will better prepare you for working communications into your cloud lineup. If you still haven’t unified your communications in the cloud, now might be the best time to act—before the competition gets a competitive edge.

As it turns out, the strategies that work in baseball also make a lot of sense when filling out your cloud solutions lineup. By arranging your cloud investments in the right order, you’ll score more revenue, drive in more ROI and maybe even shut out the competition.
What To Do When Windows RDS Is Running Slow?
9/25/2015 11:18:48 AM
While Microsoft’s Remote Desktop Protocol (RDP) has seen a lot of upgrades over the years, it’s still not perfect. RDP has seen its bandwidth footprint reduced considerably and enabled multimedia support, but there are a number of issues that can still slow things down. We created this guide to help you diagnose the problems that can create lag-time for your users and help you tune your system to work better.
How Cloud Communications Is Opening Up Possibilities (and Floor Space): An exploration of cloud vs on-premises communication use cases
9/22/2015 8:48:45 AM
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a lonely phone closet, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam.

The cloud – and more specifically, cloud communications – is the source of the transformation, which has fundamentally changed the IT landscape. Some IT pros have embraced it. Some are working on migrating to the cloud over time. And others, through choice or necessity, are sticking with a premises-based approach.

Read the white paper "How Cloud Communications Is Opening Up Possibilities (and Floor Space)" to find out why some IT pros are shopping for game tables to go in empty server rooms while others are untangling wires and watching blinking lights—and which cases make the most sense for each approach.
Internet Performance for Dummies Guide
9/9/2015 2:40:11 PM
We get it - all this talk about Internet infrastructure, cloud infrastructure optimization and Internet Performance can be overwhelming. To help untangle the “web” of confusion, we partnered with the pioneers of making the confusing simple, Wiley, to create the Internet Performance for Dummies guide.

Here’s a peek under the cover:
• Implementing an Internet Performance approach for availability, speed, revenue and more
• The customer experience and why the performance of your website is a significant factor
• Business advantages to cloud Internet infrastructure and Internet Performance

If you want to make the Internet your competitive business edge, this is the guide for you!
HP’s revitalized workforce optimization suite is worth a fresh look
9/2/2015 3:33:51 PM
When contact center buyers look to acquire workforce optimization (WFO) tools, they often turn to the two largest vendors in the space, Nice and Verint. Ovum believes that the workforce optimization marketplace is looking for (and has room for) a third major participant and that HP is well-positioned to fill this role, offering a combination of expertise, scale, and a keen understanding of the market’s direction. Continue reading to learn why HP is worth a fresh look.
The mHealth Opportunity
8/11/2015 1:53:40 PM
Vodafone mHealth Solutions Insights Guide brings together senior pharma, public and private health stakeholders to learn, share and debate on issues and new thinking brought forward by renowned thought leaders and industry experts. We have provided an in-depth view of the key considerations in adopting mHealth services and technology while focusing on the numerous opportunities presented by mHealth. There are many different participants who play a role in the successful adoption of connected healthcare and this guide is intended to present a balanced view through the eyes of three of the key beneficiaries: healthcare providers, funders and, perhaps most importantly, patients.
Vodafone M2M Barometer 2015
8/11/2015 1:51:47 PM
Third edition of Vodafone’s annual M2M Barometer was created to track how businesses were adopting M2M technology: which regions and industries were pulling ahead, and how fast the market was growing. Since we first set out to survey the market, it has changed dramatically. M2M is a driving force for innovation in our cities, homes, cars and workplaces, and its potential is being recognised by business leaders in every industry. The in-depth interviews with more than 650 business and IT executives in 7 vertical industries (Energy and utilities, Automotive, Retail, Consumer electronics, Healthcare and pharma, Transport and logistics, Manufacturing) around the world were conducted to gain customers' insight. The report also includes commentary from leading M2M analyst company Analysys Mason. Whether your business has been working with M2M for years or is engaged in pilot for the first time, this report will provide you with valuable information about M2M market trend.
Altair Brings Affordable, Low Power, Robust LTE Connectivity to IoT
Altair Semiconductor
8/6/2015 1:32:08 PM
It has been clear for some time that a low-cost, high-performance connectivity option for the Internet of Things is on the horizon. According to Altair Semiconductor, that time is now.

Altair has come out with LTE-only chipsets that are a better match for a variety of business and consumer IoT applications than any other available long-range connectivity options.
Complex Made Simple: A New Approach to Enabling the Internet of Things
8/6/2015 1:31:14 PM
There was a time when machine-to-machine applications relied on a single communications protocol. That time has passed. As M2M communications morphs into the Internet of Things, the technical complexity of applications is growing. The days when mastering a single connection type was good enough have passed. After all, there are a lot of different types of connections out there. In today’s Industrial Internet, connections and data types can seem as varied as snowflakes.
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