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Why Toll-Free Conferencing Doesn't Pay
FreeConferenceCall.com
6/22/2015 11:03:55 AM
Conferencing and collaboration services are big business and a growing trend. The global market forecast for audio conferencing is expected to reach $4.3B by 2015 (Statista 2014). As the sophistication and availability of smartphones, mobile apps, VoIP services and wireless plans improve, the means by which employees join conferences is rapidly changing and has a dramatic effect on the value of toll-free phone numbers. By 2015, there will be an estimated 1.3 billion mobile workers worldwide.
Market Leadership Assessment: Empowering Today’s Diverse Workforce through Cloud Communications
RingCentral
6/17/2015 11:21:56 AM
Seamlessly integrating mobile and distributed employees into the existing workforce presents new, complex challenges for your business. Download your free copy of the Frost & Sullivan report "Market Leadership Assessment: Empowering Today's Diverse Workforce Through Cloud Communications," and learn how the RingCentral cloud phone system uniquely supports modern workforces. This in-depth report analyzes:

. Market factors that have accelerated the adoption of cloud communications across industries
. Ways mature VoIP and cloud technologies benefit your bottom line
. How RingCentral set the standard for connecting diverse, dispersed workforce
How a Cloud Phone System Benefits Multi-Site Businesses
RingCentral
6/16/2015 4:50:35 PM
Whether you have a second location across town or 100 sites spread across the country, seamless connectivity across all your locations delivers a number of benefits. Unfortunately, conventional, onsite PBX systems are not well-suited to businesses with multiple locations. They not only lack key features such as direct extension-dialing and online meetings but also require complex and costly telco connectivity between sites.

This white paper explains the advantages of a cloud phone system, which include:

. Eliminating investment in PBX hardware/software at multiple locations
. Removing the need for PBX-trained IT professionals or service vendors at each site
. Facilitating direct transfers and extension-dialing between business locations
Calculating the Real Cost of a Business Phone System
RingCentral
6/16/2015 4:47:51 PM
The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones.

This analysis reveals the many hidden costs of an on-premise phone system, which can total more than the large initial capital expense of the basic hardware. Things to look for when assessing total cost of ownership include:

. PBX upgrades, licensing, and maintenance, including the need for trained resources
. Telecom charges for PRIs, T1s, local long distance, and 800 charges
. Standalone services such as eFax, audio conferencing, and web meetings
. Connecting locations with MPLS, PSTN, or other business exchange lines

This white paper also describes how a cloud phone system like RingCentral can eliminate many of these hard costs, and decrease the burdens and management complexity that challenge IT resources. In fact, for many companies, the cost savings can amount to 30% to 70% or even higher compared with an on-premise PBX system.
7 Business Benefits of moving to Cloud
RingCentral
6/16/2015 4:36:45 PM
Many businesses feel the pain of living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. The care and feeding of an aging PBX may result in everything from system downtimes to exponentially rising support costs.

This white paper discusses seven compelling reasons for replacing your company's on-premise PBX with a cloud phone system. It explains how moving to the cloud overcomes issues regarding the cost and complexity of legacy PBX, and how this can transform your company's business communications. Among the benefits revealed are:

. Unifying communications across your business
. Simplifying multi-location management
. Reducing infrastructure management headaches and costs
. Connecting mobile and remote workers

This paper also describes how RingCentral manages the entire phone system infrastructure in secure, redundant data centers, which includes handling network maintenance, software updates, and system upgrades.
The CIO’s BYOD Toolbox: Top Trends for HIPAA Compliant mHealth
RingCentral
6/16/2015 4:33:13 PM
Healthcare IT professionals are experiencing new demands for supporting BYOD practices in mobile health (mHealth). They are fielding many questions around mHealth security, reliability, and efficiency involving encryption, mobile device anti-virus solutions, device lock-down, and password requirements to safeguard medical data.

Learn how the right BYOD policy helps medical professionals increase efficiency and productivity in hospitals, clinics, medical offices, and beyond. Discover how the right communications platform can ensure both mobility and HIPAA compliance with your always-connected, frequently mobile healthcare workforce.
Forrester Report: Contact Centers Must Go Digital Or Die
RingCentral
6/16/2015 4:31:11 PM
Rework your contact center technology and staffing models to align with customer channel preferences.

Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Connecting for the Way Government Works Today
RingCentral
6/16/2015 4:30:20 PM
Government work today increasingly doesn’t conform to being performed only in an office and only on an 8-to-5, Monday-through-Friday schedule. Constituents expect the public sector to match the higher levels of service delivery and responsiveness they experience from the private sector. Government employees expect to work and communicate easily any time, from anywhere, using whatever device is at hand. As a result many governments are recognizing these changing communication needs can’t be met by traditional, on-premises telephone systems.

This white paper explores how public organizations of all sizes and types are considering cloud-based communications solutions to improve their efficiency,
effectiveness and agility.
Cloud Communications: Creating a New Paradigm for Teaching and Learning
RingCentral
6/16/2015 4:27:29 PM
In the new student-centered and learner-driven educational model, the teacher no longer stands in front of the room and imparts information. Instead, the 21st century teacher is a facilitator, guide, and coach for inquiry-based instructional techniques, made possible through a variety of technology trends in the K-12 education environment.

This paper discusses four of those trends—BYOD, cloud computing, social media, and videoconferencing—and briefly outlines how a cloud-based communications platform offers an efficient and cost-effective means for anytime, anywhere collaboration and communication, while at the same time creating a new paradigm for teaching and learning.
How a cloud phone system uniquely supports your mobile workforce
RingCentral
6/16/2015 4:20:05 PM
How a cloud phone system uniquely supports your mobile workforce Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day.

Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. These aging architectures were simply never designed to serve workers using devices not directly connected to the building wiring and on-premise hardware. With a cloud phone system like RingCentral Office® that incorporates an enterprise-class mobile app, you can:

• Ensure rapid communications
• Enable users to join audio conferences and web meetings from anywhere
• Cut costs and gain visibility in BYOD billing
• Assure rapid disaster recovery
• Protect valuable corporate data against loss from mobile devices
How to Reduce Your Conferencing Bill Dramatically While Keeping Services the Same
FreeConferenceCall.com
6/15/2015 5:31:11 PM
Every market has more potential for greater efficiencies than most people recognize. However, most people and organizations buy at or around average prices. It is true in consumer purchases (e.g., think about how online buying has democratized the purchase price for the most common items) and in business (e.g., most organizations buy commodity items at or around the same price as their peers). Similarly, the conferencing services market holds the potential for greater efficiencies. For example, there is the potential to buy like services at lower prices. In fact, in North America, the market generated approximately 113 billion minutes of audio conferencing in 2014, and approximately 8% of those minutes were provided to users at no cost! Of the estimated 107 million active account holders in North America, how is it that 8.5 million users pay nothing? The logical expectation may be that these free account holders are using services that skimp on quality or features. Yet, you may be surprised that this is not necessarily the case.

This paper explores the rise of free conferencing into the enterprise market and how it is rapidly being used along with, or as a replacement for traditional fee-based services. We will reveal
where the market has been, where it is headed, and explore strategies you and your organization can use to cut conferencing costs dramatically while maintaining service-level parity.
Insights from Enterprise IT Decision Makers & End Users on Free Conferencing Services
FreeConferenceCall.com
6/15/2015 4:57:25 PM
We recently surveyed enterprise IT Decision Markers (ITDM) and End Users about their use and preference for conferencing services. This study was primarily undertaken to explore the impact of free conferencing services within the enterprise, but also provides general insight into IT decision makers (ITDM) and End User preferences for audio, web and video conferencing.
Software-Defined WAN For Dummies
Velocloud
6/15/2015 3:00:03 PM
Get the facts and simplify your enterprise branch network

This easy-to-read book gives you a straight-forward introduction to Software-Defined Wide Area Networking (SD-WAN). Find our how to simplify your branch networking and cut bandwidth costs.

Download the eBook and learn
• The need for SD-WAN adoption for branch networking
• Benefits of migrating to a SD-WAN solution
• Top 10 considerations for SD-WAN deployment
Denwa Provides Simple, All-in-One UC Solutions
Denwa
6/8/2015 11:08:04 AM
Every day customers are requiring more mobile solutions and more integration with applications.
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.’s CEO, to learn more.
Telecom Testing & Monitoring TelcoAlert Ensures Businesses Can Answer the Call
TelcoAlert
6/8/2015 11:05:16 AM
Every business seems to have a tale to tell about how its phone service or IVR system failed, and no one at the organization was aware of the problem for hours. Such outages might seem like a blip in the grand scheme of things, but the fact is that even a 30-minute failure can add up to big losses for a business.
Omni-channel Callback Solutions a Today Way to Connect with Customers
Virtual Hold Technology
6/8/2015 11:02:14 AM
Your customers are everywhere, and they are busy people with a low tolerance for waiting and a desire for immediate gratification and personalized service. An omni-channel callback solution can help you meet, or even exceed, their expectations, while increasing customer loyalty and driving new revenues.
Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
6/8/2015 10:57:48 AM
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.
How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
6/8/2015 9:53:53 AM
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.
Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back
Intradiem
6/8/2015 9:14:03 AM
There’s a lot of talk in business circles lately about smart planet and smart city solutions.
Intradiem helps clients – and their customers – become smarter companies by enabling them to realize the immense value of providing exceptional customer experiences while improving productivity and decreasing operating expense.
8 Features Your Communications Solution Needs to Have
Avaya
6/1/2015 5:00:43 PM
Staying competitive against larger enterprises is a tall order for a growing business. The solution? An end-to-end communications environment that meets complex business requirements, eliminates infrastructure complexity, and gives the business a solid IT-enabled competitive edge — at or below budget goals. And you’re not alone. 60% of growing businesses said they were interested in a full communications solution. This Solutions Guide highlights 8 key features you need to look for in your communications solution.
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