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Advanced Persistent Threats: Detection, Protection and Prevention
Sophos
09/29/2016
The threat landscape is changing, or is it?

Many papers on the topic of advanced persistent threats (APTs) begin with ominous references to the changing threat landscape and stories of how highly sophisticated cyber attacks are becoming more prevalent. That can be misleading. The majority of attacks today still use many techniques that have been around for years—social engineering, phishing emails, backdoor exploits and drive-by downloads, to name the biggest ones.

Such attacks are neither advanced nor particularly sophisticated when broken down into their individual components and often rely on the weakest link in any organization—the user. However, the way in which hackers use combinations of techniques and the persistent behavior of the attackers is something that does set APTs apart from other attempts to compromise security.

This paper is designed to give you an overview of the common characteristics of APTs, how they typically work, and what kind of protection is available to help reduce the risk of an attack.
Defeating the Targeted Threat: Bolster Your Defenses with a Sandbox Solution
Sophos
09/29/2016
Keeping threats away from your network is a critical first line of defense. A sandbox automatically isolates files to determine if they’re safe, providing an instant additional layer of detection and protection. For many companies, these advanced technologies are too expensive and require additional security expertise to implement and monitor them.

The good news is new solutions are changing this by providing all businesses access to next-generation sandboxes that are affordable and simple to deploy.

Download this whitepaper and get answers to your questions including: Why don’t my conventional defenses protect me from APTs, and how do I choose the right sandbox?
Mobile Containers Explained: The Russian Dolls of Mobile Security
Sophos
09/29/2016
Whether you implement a Bring Your Own Device (BYOD) or Choose Your Own Device (CYOD) program, the number one concern is the same: security. Containers enable you to protect sensitive data and emails on tablets and smartphones regardless of who owns the device. They give IT the controls they need without impacting users’ personal data or their productivity.

Read this paper to learn about the need for mobile containers, the different types of containers available, how containers work, and also additional factors to consider when creating a holistic security strategy.
Encryption Implementation: Getting it Right the First Time
Sophos
09/29/2016
You’ve gone back and forth on encryption, its benefits and challenges, and you’ve made the decision: to keep your data truly safe, your organization needs encryption. So what now? You’ve got options available, but what is the best, safest way to implement encryption without disrupting your users’ workflow and effectiveness?

Download this whitepaper and how to design an encryption implementation strategy that will secure your organization’s data in the era of cloud and mobile devices in a way that is manageable, keeps complexity to a minimum, and limits impact on user productivity.
How to Stay Protected Against Ransomware
Sophos
09/29/2016
Ransomware threats like Cryptowall, TeslaCrypt, and Locky are on the rise, targeting organizations of all sizes. This paper explains how these attacks work, and why a large number of new infections continue to surface despite existing protective measures. It also provides practical short- and long-term steps that organizations should take to protect against them.
Exploits. Intercepted.
Sophos
09/29/2016
Exploits are one of the main techniques used by cybercriminals to spread malware. They take advantage of weaknesses in legitimate software products like Flash and Microsoft Office to infect computers for their criminal ends. A single exploit can be used by myriad separate pieces of malware, all with different payloads.

Read this paper to learn more about exploits and how to stop them. We’ll explore how exploits work, the exploit industry overall, what makes a good exploit in the eyes of the cybercriminals, and also how anti-exploit technology is a highly efficient and effective way to secure your organization against advanced and unknown threats.
Drive Business Transformation And Outcomes With IoT (Infographic)
SAP
09/20/2016
As enterprises progress on their internet-of-things (IoT) journeys, they seek to radically transform and strengthen their businesses by turning real-time IoT data into insights, action, and, ultimately, business value. Learn how to drive digital transformation and real business outcomes with IoT solutions.
Live Insights from IoT Propels Outcome-Driven Business Transformation (Forrester Report)
SAP
09/20/2016
Get the findings from a 2016 Forrester Consulting report that evaluates how enterprises are taking advantage of the Internet of Things, specifically how IoT fits into broader digital business transformation initiatives.
IoT and Digital Transformation: A Tale of Four Industries (IDC)
SAP
09/20/2016
Organizations are transitioning at rapid speed from mass-market operating models to consumer-centric models. Download this industry-focused (healthcare, consumer products, manufacturing, and retail) white paper to learn why it’s critical to transform your business at its core to survive in today’s digital economy.
Beyond the Traditional Supply Chain (IDC)
SAP
09/20/2016
Manufacturing supply chains are experiencing levels of change like never before. Significant shifts in consumer preferences and behaviors, along with the emergence of a whole new set of enabling technologies, are conspiring to create both massive opportunities and equally massive challenges. And, it comes as no surprise that supply chains are transforming themselves to meet these opportunities and challenges. Explore how to being your transformational journey.
CRM Success: Top Impacts to the Success of CRM Implementations
Avtex
08/31/2016
Customer relationships are complex. Today, more than ever before, implementations of these relationships touch larger lines of business and require multiple stakeholders of reviewers and approvers. Modern Customer Relationship Management (CRM) solutions are now layers of back-end connections and systems, growing exponentially in capabilities. As a result, the modern CRM system houses data and information that not only manages the day-to-day and forecasted operations of multiple departments, such as sales and marketing departments, but also produces metrics about the effectiveness of their initiatives.
Executive Guide: 4 Strategies to Improve First Call Resolution
Nuance
08/30/2016
First Call Resolution (FCR) is a key contact center metric that serves as a guidepost for gauging operational performance and improving customer satisfaction. But it’s also one of the most difficult to properly evaluate and improve. Learn proven strategies used by the world’s largest contact centers to increate FCR rates, reduce costs and improve customer satisfaction and loyalty.
Forrester Research: Good Alone, Better Together: Integrating Chat and Virtual Agents
Nuance
08/30/2016
In their quest to deliver an improved Web service experience, leading companies have turned to virtual assistants and live chat, deployed either standalone or side-by-side. But according to Forrester Research, companies are missing a huge opportunity by not fully integrating the two—considering those who have are realizing higher-than-average CSAT scores, increased sales and reduced operational costs. Learn how an integrated Web self-service approach can help you improve customer satisfaction and loyalty, while lowering costs.
A system of advanced, patient-centric healthcare
Infinite
08/25/2016
The US healthcare market, one of the largest in the world, has led the way in innovation, with the discovery of new drugs and innovative delivery systems, as well as the development of high-precision procedures for diagnosis and effective treatment. The progress made, however, has come at a cost: a widening gulf between the medical system at large and the principal actor it is supposed to benefit the patient, who is faced with soaring costs and limited access to medical resources at both a doctor and hospital level. In response, we at Infinite are seeing a transformation shipping at this imbalance toward a more patient centered care model, which promises to reinstate the patient at the core of its endeavors by drastically redrawing the parameters and control of care.

This white paper provides information on the industry’s movement towards wellness and patient centered care which including:
• Infinite’s vision of what healthcare will look like in the next 10 years
• Patient engagement through Telemedicine
• Adoption of wearables
• Infinite’s approach to providing solutions that meet the needs of the evolving marketplace
The US Contact Center Decision-Makers' Guide 2016
LiveOps Cloud
08/25/2016
In this 300-page, definitive analyst report, ContactBabel has surveyed more than 220 contact center professionals, and compiled comprehensive insight into the performance, operations, technology and HR aspects of US contact center operations – identifying six major pain points and providing specific solutions and statistical analysis for each.
SIP Client Engine For IP-Phones - Technology Developers
Media5 Corporation
08/24/2016
This article provides relevant guidelines for IP-Phone vendors, looking to support the decision making process on what would be their preferred solution when deciding to enable SIP on their IP-Phone platforms.

In this guide we’ll discuss:

- SIP stack integration common challenges
- M5T SIP Client Engine advantages
- Key benefits for developers
Increasing Fleet Profitability with Telematics
Geotab
08/11/2016
Fleet Savings Report COI vs. ROI

Do you want to run a more profitable fleet? Read this white paper to discover how to uncover potential savings in the areas of safety, fuel, maintenance, and productivity. By pursuing these savings opportunities, You can increase fleet efficiency and improve your bottom line.

What you will learn:

- What is the Cost of Ignoring (COI)?
- How is COI calculated?
- How to use the Fleet Savings Summary Report
- Four key opportunities for cost savings
- Importance of driver behavior management
Defining the Mobile Cloud
Mitel
08/10/2016
The mobile enterprise is here. It’s a product of the intersection of mobile, cloud, and real-time technologies and it’s a major shift.

Mitel worked with Mobile Squared to survey more than 3500 people across carriers and businesses of every size to assess the state of the market.

• The influence of Millennials on the modern enterprise
• Why Cloud is at the heart of the mobile enterprise
• The role of real-time communications
• Cloud enterprise software and application-driven, device-optimized services

Download this report to learn how companies are responding to become Cloud-ready and mobile.
Opening Up Possibilities with Cloud Communications
Mitel
08/10/2016
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. The cloud is the source of the transformation. Read on to find out why some IT pros have embraced it and why some haven’t made the jump.

In this guide, we’ll discuss:

• Upgrade cycles and Moore’s law
• Planned (and unplanned) obsolescence
• Interoperability
• IT resource allocation
• The security element
Delivering a Digital Customer Experience for Today’s Mobile Consumer
Mitel
08/10/2016
Consumers today expect to be able to interact with businesses through the medium of their choice, wherever they are.

You’ll learn:

• How to support businesses to be ready in a digital and mobile world
• The positive impact of a good digital customer experience
• Seven steps for helping businesses to create a successful digital customer experience.
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