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Six ways to Simplify Billing and Save with Business VoIP
8x8
03/22/2016
More managers, business owners and CFOs are looking at their hardware-based PBXs and local phone services as business-hobbling money pits, full of extras fees and multiple, hard-to-reconcile bills. And, they’re turning to business VoIP and virtual PBXs to pave them over.

Discover the 6 ways business VoIP simplifies billing and saves money including:
• Predictable, consolidated bills for simplicity and financial control.
• Elimination of maintenance, repairs and consulting fees.
• Reduced costs for international calls.
• Download the eGuide to get the details on all six strategies!
25 Business Phone Service Features Your Business Can’t Afford to do Without
8x8
03/22/2016
How many features does your business really need in a phone system? Which are worth paying for, and which are over-hyped?

Learn how to choose wisely in this white paper, which includes a free, one-page checklist.

You’ll learn how to save money and select the features that will make your organization look bigger, better, and more professional to your customers. When it comes to business phone service, what really makes an impact?
Forrester Research Report: Security & Risk Pros Must Empower Employees to Prevent Phishing Attacks
Mimecast
03/22/2016
Technology Alone Won’t Stop Email Phishing Attacks; Security Awareness Is Critical

Forrester Research examines where email security awareness regarding phishing threats is going wrong and how security and risk (S&R) pros can revamp their email security awareness programs to empower employees to protect themselves and their firms from phishing attacks.

Key takeaways include:
• Businesses are falling for email phishing attacks
• Overhaul email security awareness to combat phishing threats
• Phish your own company for better education and insight
Countdown to Compromise: The Timeline of a Spear-Phishing Attack
Mimecast
03/22/2016
Your business is at risk from a spear-phishing attack. See how it will take place – step by step.

A spear-phishing attack could bring your company to its knees – today. For all you know, you may already be under attack. That could result in a data breach that lands your company in the glare of the news cameras – and in hot water with your customers, partners and investors.

This whitepaper, Countdown to Compromise: The Timeline of a Spear-Phishing Attack on Your Organization, shows you exactly what happens in the days before, during and after an attack. You’ll get:

An inside look at how attackers steal credentials, customer data and intellectual property
• A timeline of how the attack will play out
• Details of mistakes made and vulnerabilities exposed
• Ideas for how to prepare your employees and systems
The Five Stages of a Successful Agile Transformation
Box UK
03/15/2016
In today’s fast-moving digital landscape, organisations of all sectors and sizes are increasingly turning to (https://www.boxuk.com/what-we-do/strategy-and-planning/agile-transformation) Agile web development methods to gain the speed, flexibility and responsiveness they need to remain competitive.

If you too want to benefit from the approach, the Box UK guide to a strong and sustainable software transformation is a must-read. So to help your business grow be Agile, not fragile.
How to Maximize the Productivity of a Distributed Workforce via the Cloud
Broadvoice
03/15/2016
Most businesses leverage a variety of devices and technology, yet there’s little to no integration among things like computers, desk phones, email solutions, fax machines, smartphones, tablets, and videoconferencing systems. At the same time, many organizations have employees who work at home, from remote offices, or need to check in from other locations such as airports.

To achieve peak productivity, unified communications applications and communications capabilities can create a more engaged, productive, and collaborative workforce, and a more successful business.
Microsoft Surface Hub: A Game-Changer for Video Room Systems?
SPS & Microsoft Partner
03/11/2016
The new Microsoft Surface Hub is a powerful but simple collaboration appliance that builds upon the Skype for Business (formerly Lync) experience. By connecting dedicated multi-user spaces with desktop users via Skype for Business, Surface Hub is designed to provide an interactive and intuitive environment that could change the experience of team collaboration.

This white paper will provide an introduction and a starting place for organizations to think about how they can benefit from Surface Hub devices.
Next-Generation Cloud Computing Technology – Optimizing Performance, Cost and Space for COTS Platforms
Adlink Technology Inc.
03/11/2016
Vendors of traditional ICT hardware are challenged with integrating new applications in a short time-to-market solution. Even minor modifications can require extensive resources. Cloud computing answers the challenge with interoperable standards: flexible, on-demand resources that allow the interchange of system modules for processing, data transfer and storage.

This white paper outlines ADLINK’s vision for the transformation of ICT infrastructure to a more flexible, open design with Modular Industrial Cloud Architecture (MICA).
Integrhythm Connects Business with IT
Integrhythm Inc.
03/09/2016
Integrhythm connects business with IT to deliver value across the organization through expanded productivity, capacity and quality of service. From program advisory and tool selection to ServiceNow implementations, we partner with clients to hit and exceed strategic objectives.

Integrhythm is a ServiceNow® Authorized Solutions Partner, focused on a combination of both tactical and strategic solutions.
4 Tips to Improve Intraday Management in your Contact Center
Monet Software
03/01/2016
Intraday management is a set of activities performed within the course of a day or a contact center shift to manage unplanned events that require immediate action to maintain consistent performance. These include staffing, exception management, change requests and management reporting. This data helps managers make change before the customer experience is affected. And all it takes is a few hours to lose customers.

Download Monet Software's New White Paper on Intraday Management and learn how to improve it with four simple tips.
Mastering Call Routing: 5 Essential Strategies to Minimize Misroutes and Maximize Satisfaction
Nuance
02/25/2016
40% of all customer interactions are handled over the phone, meaning it’s channel with significant financial impact. When it comes to your IVR, the system handling the overwhelming majority of your phone contacts, misroutes are your customers’ most acute source of frustration. Download this guide to learn the top mitigation strategies that can eliminate time-wasting, frustrating misroutes – not only reducing costs, but also improving your customer satisfaction in the process.
Best Self-service. Ever.
Nuance
02/25/2016
Experience is everything, right? Wrong. For contact center and customer service executives, ROI still matters. So how do you strike the right balance — giving customers the modern experiences they want, and driving the results you need? Download this guide to learn five high-ROI ways to create the intelligent self-service experiences your customers crave.
Forrester Research Trends 2016: The Future of Customer Service
Nuance
02/25/2016
It’s a no-brainer that great customer service experiences boost satisfaction, loyalty, and can influence top line revenue. But for many organizations, "good enough" service is the norm. Download the report to learn the 10 must-do trends for delivering customer service excellence in 2016 and beyond.
The Pursuit of Perfect Sound: Sennheiser Trumpets Its Message of Great Value
Sennheiser
02/24/2016
Sennheiser used to be the best-kept secret in the headset space. Now the secret is out.

Adoption of unified communications solutions across the enterprise and the rise of new technologies like WebRTC are helping to drive demand for Sennheiser headsets.

The company has a broad headset product portfolio, which delivers great durability and performance at reasonable prices.
Five Data Center Federation Factors to Help Prepare for the Internet of Things
Ciena
02/22/2016
Data center providers are joining forces to meet their enterprise customers’ growing bandwidth and performance demands, especially requirements for high availability and secure information storage and resiliency. A Data Center Federation (DCF) can make a pivotal difference in managing all these needs, helping to keep content and data consumers working, playing, and learning for years to come. While planning their own moves toward a DCF, providers should consider the five factors outlined in this paper.
Is Your CSP Losing Revenue to FCC Safe Harbor Ratios?
Avalara
02/22/2016
In an effort to simplify one of the most complicated aspects of communications taxes, the FCC offers safe harbor percentages for reporting interstate and international voice calls. Will your business benefit from relying on these predetermined ratios? Or would you be better served investing in another method for gauging non-intrastate calls?

Download this Avalara whitepaper to answer questions like these, plus find out:

• Three key questions to determining if safe harbor is right for you
• How to accurately calculate the real cost of safe harbor versus other options
• How tax automation can streamline this process
How to Achieve Fewer Assistant Contacts and Improve Customer Satisfaction
JD Power
02/16/2016
How do executives deliver cost reduction through higher self-service containment while also delivering improved customer satisfaction? J.D. Power research finds that organizations employing strategies that achieve high containment in short periods of time typically suffer from lower customer satisfaction, loyalty, and advocacy.

This Strategic Solutions Series offers guidance to executives who are challenged to deliver both high customer satisfaction and high containment rates.
Four Key Points for Putting Customers First
MaritzCX
02/03/2016
In a world where competitors can (and frequently do) copy products and undercut prices, deep, trusted customer relationships provide perhaps the only remaining competitive advantage that’s impossible to duplicate. But, of course, valuing customer relationships and creating them are two very different things.
Hearing is Believing Sennheiser Headsets Offer Premium Sound Quality
Sennheiser
02/03/2016
Sennheiser is the world’s fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently interviewed Tori Seliokas, channel manager CC&O at Sennheiser Electronic Corp., to learn more.
How to Immediately Improve Customer Satisfaction and Save Money
JD Power
02/03/2016
Unfortunately, most organizations don’t get nearly enough out of their VoC programs and end up wasting their time and money, but there is hope.

The following tips provide fundamental insights that can help you maximize the effectiveness of your VoC program and help you identify your true strengths and weaknesses, understand what can be done operationally to improve, and which activities you should be prioritizing to drive profits.
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