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Denwa Provides Simple, All-in-One UC Solutions
Denwa
06/08/2015
Every day customers are requiring more mobile solutions and more integration with applications.
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.’s CEO, to learn more.
Telecom Testing & Monitoring TelcoAlert Ensures Businesses Can Answer the Call
TelcoAlert
06/08/2015
Every business seems to have a tale to tell about how its phone service or IVR system failed, and no one at the organization was aware of the problem for hours. Such outages might seem like a blip in the grand scheme of things, but the fact is that even a 30-minute failure can add up to big losses for a business.
Omni-channel Callback Solutions a Today Way to Connect with Customers
Virtual Hold Technology
06/08/2015
Your customers are everywhere, and they are busy people with a low tolerance for waiting and a desire for immediate gratification and personalized service. An omni-channel callback solution can help you meet, or even exceed, their expectations, while increasing customer loyalty and driving new revenues.
Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
06/08/2015
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.
How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
06/08/2015
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.
Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back
Intradiem
06/08/2015
There’s a lot of talk in business circles lately about smart planet and smart city solutions.
Intradiem helps clients – and their customers – become smarter companies by enabling them to realize the immense value of providing exceptional customer experiences while improving productivity and decreasing operating expense.
A Software-Defined WAN Is a Business Imperative: It's time for the WAN to evolve!
Velocloud
05/14/2015
Over the past five years there have been significant advancements in increasing the level of agility and flexibility in the data center through software defined networking (SDN). However, one part of IT that has yet to evolve and lacks flexibility is the enterprise wide-area network (WAN).

Evolving the WAN must be at the top of every IT and business leader’s priority list because organizations can only be as agile as their least agile IT component—which, today, is the WAN. If businesses are going to ever reach the level of agility required to compete in today's digital world, now is the time for the WAN to evolve into a Software-Defined WAN (SD-WAN).
Analytics in the IoT: Bringing Home the Data
IoT Evolution Expo
04/30/2015
The Internet of Things promises to reinvent the way companies run their business, develop new products and services and drive revenue. But in order to leverage the true value of the IoT, companies must understand how to parse this IoT driven data into meaningful business intelligence.

The way to do that is through strategic and powerful analytics. This whitepaper highlights the different types of data driven by IoT solutions and the steps companies need to take to ensure that the enormous amount of data that is driven by IoT devices and sensors is properly collected, analyzed and interpreted to drive valuable business intelligence.
Rethink Your Software Monetization Strategy: Subscription Licensing Models Enable Recurring Revenue and Customer Experience Advantages
Flexera Software
04/23/2015
Rethink Your Software Monetization Strategy: Subscription Licensing Models Enable Recurring Revenue and Customer Experience Advantages
Perpetual licenses, the traditional software monetization model, continue to be a dominant model and have served the industry well. However, with the growth of SaaS and cloud, many producers are adding subscription licensing models into their existing go-to-market strategy to create predictable and recurring revenue streams. This white paper offers insight on how application producers can introduce a subscription licensing model into their software monetization strategy to maximize revenue generation and offer customers a compelling experience. Topics include:
• Definition and comparison of software monetization models
• The business case (and a myth)
• Pros and cons—from both the application producer and enterprise customer perspectives
• Operational considerations
Six Innovative Strategies Companies are using to Turn Customer Support into a Powerful Profit Center . . . While Increasing Customer Satisfaction
Clear Harbor
04/23/2015
In 2015, customer service has become the new marketing. Online reviews are capable of driving business too—or away—from companies like never before. Innovative companies are starting to realize that the CSR’s role has become far more than simple issue resolution. They are now recognized as a direct face of the company— critical brand ambassadors, vital to customer experience.

As a result, companies are realizing the benefits of having an existing customer reach back to them, and the resulting opportunity it provides to present an outstanding customer experience, as well as a chance to entrench customer’s more deeply to the company. This report shares innovative and emerging best practices and examples for creating brand-advocates and tips to turn customer support into a revenue-generating machine.
The Need to Rethink the WAN, by Networking Expert Dr. Jim Metzler
Velocloud
04/15/2015
Traditional WAN technologies are a mismatch for modern branch networks.

Enterprises need branch offices to be up and running quickly. Branch WAN costs are increasing dramatically. So is WAN traffic. IT departments are
losing visibility and control. This is not sustainable. There has to be a new way!

You will learn:
• The Emerging Business and Technology Trends
• The Limitations of Traditional WANs
• The New Approach to Wide Area Networking
Taking Hybrid WANs Further
Velocloud
04/15/2015
A Primer for Software-Defined Hybrid WAN

Are you adopting cloud apps in your Enterprise and looking for ways to assure WAN performance? Planning to increase branch bandwidth capacity and looking for ways to do it efficiently?

Hybrid WAN - a mix of MPLS private WAN circuits with ordinary broadband links like DSL, Cable, 4G-LTE for remote office access - is gaining fast momentum as the popular choice among Enterprise IT organizations.

This whitepaper explores the choices of hybrid WAN implementation in different business environments. You will learn:
• Trends supporting the adoption of Hybrid WAN
• Key requirements for an optimized branch office WAN
• Advantages of implementing a Cloud-delivered solution
Enterprise-Grade Unified Communications Experience With Cloud-Delivered WAN
Velocloud
04/15/2015
Delivering combination of real time voice, video, and data is bandwidth intensive and requires complex network configuration to ensure the delivery of these time sensitive applications.

Download this paper to learn the recent WAN technology trends to enable companies to roll out and support UC without the cost and complexity of traditional WAN.
Internet Quality Report
Velocloud
04/15/2015
One-quarter of the time, the Internet fails to deliver the level of application performance required by enterprises.

Traditionally, the Internet has been considered too unreliable to support enterprise-level applications. Companies had no choice but to use expensive MPLS to support real-time business collaboration, voice, and video apps.

The VeloCloud Internet Quality Report's findings show that a cloud-delivered SD-WAN gives enterprises the ability to use the cost-effective Internet broadband to deliver the levels of performance and reliability needed to run real-time enterprise applications.

Get the full report now to learn more!
Cloud Usage Risk Report
Adallom
04/01/2015
When it comes to the protection of enterprise data in the cloud, the SaaS providers’ focus is on security, not “risk”. The Adallom Cloud Risk Report details application usage patterns and risky behaviors for the top SaaS applications used by businesses.
A Saas World: Requires a New Approah to Information Security
Adallom
04/01/2015
In today’s enterprise, cloud-based applications aren’t just used as tactical tools; they’re becoming the norm. Clearly, there is abundant confusion about who is responsible for protecting enterprise data in SaaS applications; for this reason, it is vital for companies to reevaluate their security processes in order to extend their purview to the cloud. This infographic provides results from a Forrester Survey about SaaS adoption responsibilities and security requirements.
Pivotal Secures Big Benefits Of Cloud
Adallom
04/01/2015
“Whether companies realize it or not, most of their intellectual property is moving to the cloud. If they ignore the need to secure data in the cloud they are not protecting their company. At Pivotal, we are very confident that we made the right call in going with Adallom to monitor and protect our cloud data and users.” – Ken Baylor, Chief Information Security Officer, Pivotal
Pivotal knows all about the cloud. That’s because the Palo Alto, Calif.-based company is rewriting the rules of big data and the Internet of things. With 2,700 employees in locations around the world, Pivotal, from day one made the decision to adopt software-as-a-service (Saas) applications for operational efficiencies.
Download this case study to learn how Adallom successfully delivered the results that Pivotal envisioned.
Jive Secures Collaboration In the Cloud
Adallom
04/01/2015
"The role of IT is to enable technologies that help our users do their jobs better while making operations more efficient. The cloud is essential to achieving these goals. Equally important to this is Adallom’s cloud application security platform, which secures our cloud applications and users and provides relevant information on activity in real-time.” – Mike Westlund, Sr. Director of IT at Jive Software. Adallom Enables Collaboration Technology Leader to Reap Efficiencies of SaaS. Download this case study to learn how Jive deployed Adallom to provide governance and protection for their cloud applications, without impacting user experience.
Cloud Innovator Integrates With SaaS Security Innovator To Better Serve Customers
Adallom
04/01/2015
“Adallom delivers auditing, attestation and security for our cloud infrastructure so we can address our customers’ compliance, governance and security concerns” – Bil Harmer, V.P. Security and Cloud Privacy Officer, SAP. Learn how Adallom Helped Secure SAP SuccessFactors Cloud Infrastructure in this useful case study.
Adallom Architecture & Deployment Overview
Adallom
04/01/2015
Adallom delivers visibility, governance, and protection for data in any cloud application from enterprise SaaS applications like Salesforce, Google Apps, Box and Office 365 to custom, home grown applications.
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